Automotive Service Advisor

Neil Huffman Auto Group

Louisville, KY

Expired: April 22, 2024 Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Neil Huffman Automotive Group is looking for an Experienced Service Advisor with a proven track record who is money-motivated and takes pride in providing an outstanding customer experience.

We Offer:

An outstanding work atmosphere
Health
Dental
401K
Life
Short Term Disability
Paid Vacation
Vision
Additional bonuses
Annual awards assembly

Duties and Responsibilities:

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
Understand and follow federal, state, and local regulations, such as those governing the disposal of hazardous waste, OSHA right-to-know, etc.
Ensure that all documents are accounted for.
Accomplish the forecast that has been established by the general manager and service manager.
Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
Schedule appointments using dealership-approved forms.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).
If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
Indicate on repair order the exact repair instructions, making the vehicle in. Repair orders must be legible.
Provide estimates for labor and parts. If the cost of service cannot be established during reception leave it open and contact the customer later, by phone, for approval.
Establish "time promised." Check with the person responsible for work distribution, if necessary.

Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate or time promised. Record changes on the repair order in an approved fashion.

Qualifications:

High school diploma or equivalent. Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Professional personal appearance
DealerTrack and Xtime experience helpful but not required

Equal Opportunity Employer

Call Suada Humic at 502-736-7308 or Jay Howerton at 502-429-0888 for more information.