QI Coordinator

Job Description: Quality Improvement (QI) COORDINATOR

Status: Full-Time, Exempt.

Position Summary: The Quality Improvement Coordinator is responsible for the development, facilitation, co-management and evaluation strategies, standards, programs and practices for quality improvement program in the Medical Department. In addition this staff member will be responsible for reports generated which are sources of information required for numerous clinical and administrative decisions. The reports must be readily available, easy to interpret, current and accurate. The QI Coordinator will work under the supervision of the Director of Population Health and closely with other management staff and data analysts to create and oversee effective programs to ensure IHC provides high quality services. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

• Work with the Director of Population Health to develop goals, strategies and programs for quality improvement; Oversee all QI projects
• Assist in leading & facilitating QI meetings
• Lead, develop, implement, train and maintain systems of measurement for ongoing performance improvement activities
• Plan, direct, QI projects relating to quality care such as Meaningful Use & Patient Centered Medical Home (PCMH) programs.
• Analyze data from multiple databases and present it in way that is understandable to the stakeholders.
• Write and present PDSA QI reports for various improvements in quality care deliverable in an engaging and creative manner
• Report and monitor quality improvement activities to federal, state, local and/or funders
• Collaborate, consult, develop, implement, train, and maintain systems of measurement for ongoing performance improvement activities
• Participate in development and management of information technology processes and systems; be a Super User of eClinicalWorks; and effectively use electronic report writing software
• Prepare for and oversee audits

• Generate reports via electronic systems including clinical dashboards, ad hoc time-interval tracking and clinical population data reports

• Assist with the evaluation of data integrity and validation
• Maintain compliance with all AAAHC, NCQA, & other related quality standards
• Identify areas of practice that would benefit from QI monitoring with the assistance of the CMO and other Medical Directors.
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Perform other duties as assigned

Required Qualifications, Knowledge & Abilities:

• BS degree in healthcare related field, RN degree, or at least 3+ years in similar positons.
• Three+ years’ experience in quality improvement
• Demonstrated experience in project management
• Demonstrated experience in using various databases to gather and analyze data
• Demonstrated experience in writing and presenting QI reports
• Exceptional interpersonal skills – must be able to interact well with staff and stakeholders
• Strong organizational skills, be detail-oriented, and have the ability to multi-task
• Ability to maintain strict confidentiality
• Ability to manage multiple projects with little supervision and provide effective support for the QI team
• Flexibility, initiative, reliability, and a sense of humor
• Excellent customer service, verbal, and written communication skills
• Proficient with Microsoft Office Suite i.e. Word, Excel, PowerPoint and Access; proficient with database software programs
• Knowledge of and experience working with the American Indian community and/or other minority populations
• Demonstrated ability to work with health care and human services professionals
• Possession of a valid California Driver License, automobile insurance, and a clean driving record

Physical Requirements:

• Ability to sit, stand and walk for extensive periods of time
• Manual and finger dexterity and eye-hand coordination for nursing care
• Ability to lift up to 35 pounds
• Ability to stoop, squat, or bend frequently
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff

Working Conditions:

Exposure to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. However, working hours may vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.

Preference is given to qualified American Indians/ Alaskan Native in accordance with the

American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a).

In other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.

Approvals/Acknowledgements