Customer Experience Advisor

The CCIM Institute's member services team is looking to add a talented Solution Center Advisor to join a dynamic group of professionals that are dedicated to advancing the commercial real estate profession.

Based in Chicago, The CCIM Institute is a professional association with over 12,000 members around the world. The CCIM Institute recognizes an elite group with the commercial real estate industry's top professional designation. The CCIM Institute also provides continued education and training to current and aspiring industry professionals, technology offerings that enable members to do more deals, and a network that is unparalleled.

The CCIM Institute also has a 20-year history of advancing diversity within the commercial real estate industry. Visit www.ccim.com/careers to learn more about our culture and work environment. We look forward to hearing how you'd like to impact The CCIM Institute's future.

And, while work experience and educational preparation are certainly important, we don't hire resumes. We hire talented individuals based on our culture and values - the core of which centers around our commitment to uphold a supportive work environment that fosters trust and mutual respect.

Your Core Contributions To The Team

• Monitor department phone and ticketing system with solution center team.
• Counsel candidates and designees on applying, attaining, and maintaining membership.
  • Answer questions regarding applications for candidacy and designation, programs and policies.
  • Review status regarding completion of the education requirements.
  • Answer questions regarding member benefits, login issues and website navigation.
  • Recommend options for students to satisfy The CCIM Institute designation education requirements including Fast Track membership options and sequence of education requirements.
  • Proactively monitor the progress of students throughout the designation education process.
• Advise students on commercial real estate education opportunities.
  • Identify The CCIM Institute education products and services appropriate to the student's stated interests and background.
  • Communicate The CCIM Institute's multiple delivery formats and guides student choice of learning method.
  • Assist students with registration for The CCIM Institute education programs.
  • Provide guidance in course preparation to ensure students are aware of pre-course technology requirements and education pre-study resources.
  • Communicate appropriate continuing education credits.

• Oversee member record integrity include address updates, accuracy of course records and transcripts.

• Collaborate with IT staff on membership record updates
• Process membership applications including the following programs:
  • Candidate, Designee, Student, Academic-Faculty, Government, Fast Track and University Fast Track.
  • Candidate and Designee reinstatement.
  • Transfer elective credits.
  • Institute Affiliate.
  • Life Member, Retired and Leave of Absence.
  • RICS.
• Maintain student records for tuition prepaid packages
• Maintain National Association of Realtors® records for new and existing Institute Affiliates and Realtors within M1, NRDS ecommerce and AMS. Provide backup for membership, courseinfo, ecampus, Solution Center and help ticketing categories.
• Perform other duties and responsibilities as requested by supervisors.

About You

Knowledge and abilities

• 3+ years' experience in customer service role.

Education, certification, licenses

• Minimum two years of university, community college, or associate degree preferred.

Qualifications and other skills

• Demonstrated proficiency with Microsoft Office Suite.
• Strong organization skills.
• Excellent written and verbal communication skills.
• Must maintain the highest standards of professionalism, integrity and confidentiality.
• Interacts with a wide variety of people using tact and diplomacy.
• Exercises attention to detail.
• Able to handle multiple tasks simultaneously.
• Some travel and weekend/overtime may be required.

What We Provide You

The CCIM Institute works hard to provide benefits that make your life better. We offer a comprehensive benefit program that features:

• Health coverage for you and your family through medical, dental, and vision plans.
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
• A 401(k) plan with company match.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs we offer a life assistance program, free gym access, and professional development opportunities.
• A generous paid time off program, including vacation, sick, personal, summer flex time, and volunteer days.

All The Other Stuff

This position reports to our Customer Experience Manager and is a non-exempt position.

The CCIM Institute is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. In 2018, CCIM won the Welcoming Environment Organizational award for demonstrating that it engages people in an authentic manner - where uniqueness is valued, respected and supported through opportunities and interaction.

The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned. You will be required to follow all instructions and to perform all duties requested by your manager, subject to reasonable accommodations and within the scope of the position.