Field Service Engineer

Company Description

At ForTec, we offer an independent work environment, training on the top medical technologies, and interaction with physicians and medical professionals. We provide our employees with a generous benefits package including:

• Competitive bi-weekly salary with bonus structure
• 401k plan with generous company match
• Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Service Awards
• Generous PTO allowance; over 2 weeks your first full year
• 7 Company Paid Holidays PLUS 1 Floating Holiday
• Medical, dental, vision, disability, and life insurance
• Health and Wellness Rewards Program

Join our company - you CAN make a difference

Job Description

Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We are currently seeking a Field Service Engineer to join our team. This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

Primary Responsibilities:

• Maintain, repair and calibrate surgical lasers
• Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
• Perform preventative maintenance on all equipment, ensuring optimal operation
• Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment
• Follow proper safety procedures for equipment repair and usage
• Contact manufacturing representative for repair instructions or when requesting on-site assistance
• Maintain proper flow of information regarding laser repair / progress status
• Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
• Follow up with technicians following a repair to insure equipment functioned properly
• Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
• Complete timely and detailed Service Reporting, to include:
  • Maintenance & PM documentation, to maintain an accurate account of each service event
  • Purchase order and parts requests and packing slip submittal
• Participate in continuing education of new equipment as necessary
• Assist in training new service engineers on repair and operation of equipment

Qualifications

Skills Required:

• Must have good eye/hand coordination for complicated repair tasks
• Must have basic knowledge of electronics and laser physics
• Outstanding decision making and problem solving skills
• Customer service focused
• Proficient in Microsoft Office

Key Requirements:

• Bachelor's degree in electrical or biomedical engineering strongly preferred; Associate's degree in electronics technology is a minimum requirement
• Minimum 2 years' experience in medical equipment service; candidates with surgical laser experience a plus
• Flexible schedule with the ability to travel up to 50% with a territory from Indiana through Wisconsin
• Valid driver's license and acceptable driving record
• Must be able to manipulate 50+ pounds of medical equipment

Additional Information

ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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