Application Support Analyst

Our job is hope.

Join a purpose-driven community of champions.

Qualifications/Basic Job Requirements:

• Bachelor’s degree preferred from an accredited college in the computer field or equivalent work experience in a related field.
• Ability to maintain effective working relationships with management, other employees and vendors.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form.
• Patience to repeatedly instruct people on the steps to take to solve computer problems.
• Relies on limited experience and judgment to plan and accomplish goals.
• Demonstrated experience with SQL queries against financial and clinical data bases to fulfill data and report requests.
• Demonstrated experience with business productivity applications.
• Demonstrated experience for continued education/learning.
• Demonstrated experience with word processing, spreadsheets, databases and software training.
• Demonstrated customer service focus.
• Proficient oral and written communication skills.
• Highly qualified candidate will also have experience in DocuSign.

Additional Skills:

• Able to work on time driven deadlines in a high-pressure environment.
• Works under general supervision with the ability to follow directions/specifications
• Creative “solutions focused” problem solving.
• Uses good judgment and available information to resolve issues.
• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.
• Able to lead software training / round table discussions.

Duties and Responsibilities:

1. Investigates, develops and monitors solutions to enhance utilization of computer resources for end users.
2. Analyze, develop, test, and implements segments of automated systems.
3. Recommend, initiate and implement system changes / enhancements.
4. Provide user support for software and hardware issues.
5. Monitor data integrity and create reports to identify data errors / exceptions.
6. Develop quality control criteria, profile reports, error control criteria, and various system queries (generic and specific).
7. Evaluate and implement robust technology solutions to improve effectiveness and efficiencies.
8. Monitors system operations to ensure accuracy and reliability of data.
9. Ensure compliance with regulatory rules and standards, where applicable.
10. Troubleshoot, resolve and document system / data issues.
11. Generate queries and reports.
12. Maintain data integrity when integrated with other vendor / collaborator software.
13. Identify and coordinate training efforts for effective and efficient best practice use of software.
14. Manage software upgrades.
15. Maintain documentation of all software systems utilization and deployments
16. Work with all IT Staff members in the development and use of proper procedures in support of the software systems
17. Work hours prescribed by the IT Director and any additional hours deemed necessary for the responsibilities assigned.
18. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program, Code of Conduct and HIPAA regulations.
19. Resolve and document issues via the Rosecrance ticket tracking system and Help Desk calls. Escalate when necessary.
20. Deliver exceptional customer service consistently to every customer.
21. Resolve and document issues via the Rosecrance ticket tracking system and Help Desk calls. Escalate when necessary.
22. Serve as a role model for other staff, clients and customers.
23. Demonstrate positive guest relations in representing Rosecrance.

Shift Schedule: Monday-Friday 8:30am-5:00pm

Job Type: Full-time (40 hours/week)

Pay: Based on education, experience, and credentials

Work Location: Remote- Will need to be in person for first week of training.

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• On-demand pay available through our financial wellness provider, UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).