Resident Manager

About Community Corporation of Santa Monica

Community Corp is a non-profit organization that restores, builds, and manages affordable housing for working families of modest means. Since our inception in 1982, we have rehabilitated and constructed nearly 2,071 homes. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica and the greater Westside region, making these communities more inclusive, caring, and environmentally sustainable.

Position Overview

The Full-time Resident Manager ensures that his/her assigned properties are managed effectively, and Community Corp.’s residents are well served. Resident Managers must regularly interact with Community Corp. staff and tenants/residents and manage and address all issues that arise at the assigned properties in a timely manner.

The Full-time Resident Manager must be able to income qualify applicants for affordable rental housing where rents and incomes are restricted by government programs, including but not limited to the Low-income Housing Tax Credit (LIHTC) program, California Department of Housing and Community Development (HCD), and other local jurisdictions by gathering appropriate data/documentation from applicants, and verifying the accuracy of such data/documentation.

The Full-time Resident Manager will also be responsible for processing and completing annual resident income recertification paperwork. Resident Manager must be able to promptly, thoroughly and accurately complete paperwork for applicants and residents to ensure compliance with regulatory agreements.

Compensation and Benefits

The compensation is $22.00 an hour. The Full-time Resident Manager is eligible for the following benefits:

• Medical insurance
• Dental and vision insurance
• 403b retirement plan
• 4 weeks of paid vacation
• 120 hours of sick time
• Paid holidays
• Paid sick leave
• Mileage reimbursement
• Unit Included
• Paid Utilities
• Sign on Incentive

Essential Position Responsibilities

• Timely collection of rent and delivery to the main office
• Pick up prepared notices and post promptly
• Enforce landlord rules, lease provisions and parking agreements
• Ensure compliance with Fair Housing Laws
• Prepare detailed written reports of accidents, injuries, or incidents on the properties and submit them to the corporate office
• Oversee the assigned properties including writing and submitting work orders and follow-up on requested maintenance
• Provide excellent customer service to residents, staff and vendors; promptly resolve issues and concerns
• Assist with move-in/move-out administration
• Ensure that the Property Supervisor remains informed about the properties and any issues or problems and prepare and deliver any required documentation and reports
• Maintain curb appeal of the properties
• Perform regular risk management assessments of the properties (by walking through the properties on a daily basis)
• Proactively seek to resolve tenant/resident concerns quickly
• Maintain resident rosters and parking plans
• Reside at the assigned property (if applicable)
• Monitor pool water levels (if applicable)
• Oversee community room scheduling and maintenance (if applicable)
• Please note Community Corp. has a NO pet policy.
• Other responsibilities as assigned from time to time

Essential Compliance Responsibilities

• Pre-qualify applicants according to the regulations dictated by various funding programs for affordable housing such as LIHTC and HCD
• Prepare and verify applicants move-in files
• Prepare and review household’s annual re-certifications
• Assist and help prepare for audits by funding agencies
• Maintain organization of applicant and resident files
• For households with Section 8 vouchers, complete paperwork and follow processes
• File, scan, copy and mail third party verifications
• Contribute to team efforts by assisting when needed

Skills

• Certification to lease properties financed with low income housing tax credits preferred
• Must be detail oriented and organized and able to produce timely and accurate documents
• Able to work on multiple projects simultaneously
• Excellent written and verbal communication
• Excellent math skills
• Knowledge of fair housing rules and regulations, relevant California statues and rent control requirements as they apply to the leasing of rental housing for low income applicants
• Strong information technology skills in Microsoft Word and Excel; knowledge of Access or YARDI a plus, but not required

Education and Experience

• A high school diploma/GED and/or equivalent work experience; some college preferred
• Must have at least five years’ experience as an onsite resident manager with affordable housing programs and leasing experience

Travel Requirements

Travel primarily in Santa Monica and surrounding areas to visit properties in the Community Corp. portfolio, including visiting the corporate office. There will also be occasional travel outside the City for trainings and seminars.

Background Check and Driving Record will be Conducted

Community Corp. is an Equal Opportunity Employer