Lodge Housekeeping Supervisor

Position: Lodge Housekeeping Supervisor

Department: Hotel

Wage: 18.00/hr.

POSITION SUMMARY:  Provide overall direction of institutional housekeeping programs.

ESSENTIAL DUTIES:    Specific areas of responsibility included, but not limited to:

• Responsible for supervising, training, scheduling, assigning, counseling, all assigned Housekeeping Team Members.
• Assist with supply and equipment inventory and notifying manager of purchase needs.
• Investigate new and improved cleaning instruments and methods and make recommendations for improvement.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with other hotel departments.
• Assists in planning budgets for housekeeping department.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the housekeeping department on a daily basis, giving feedback and offering direction, as needed.
• Maintain a good working knowledge of both company-wide and departmental policies and procedures.
• Perform other duties as assigned.

QUALIFICATIONS:

1.     Education:  High School diploma, or Equivalent, preferred.

a.     Possess effective communication (verbal and written) skills in English.  Bilingual in Spanish a plus.

2.     Work Experience:

a.     Two (2) years of experience in the Hotel industry.

b.    Three (3) years of supervisory experience.

3.     Knowledge, Skills, and Abilities:

a.     Intermediate computer literacy, required.

b.    Able to speak, read, write fluently in English.

c.     Excellent organizational and communication skills.

d.    Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4.     Be at least 18 years of age.

5.     Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.