Authorization Clerk

Since 1980, SMIL has evolved into the premier imaging provider in the southwest. SMIL won the 2016 Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc.

Employee engagement is part of everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest.

We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and company paid profit sharing, tuition and continuing education reimbursement, paid life insurance, paid long term disability as well as voluntary short term disability.

We look forward to having you join our amazing team!

Position Summary

The Authorization Support Clerk will be will be primarily responsible for requesting, tracking, and ensuring receipt of clinical documentation required to support authorization requests for scheduled exams. The position encounters high volumes of protected health information and must be carried out with minimal error. This specialized position will act as a support to our Authorization team members in order to meet the needs of our patients and referring physician offices. This is an administrative position, requiring an individual who is detail-oriented, analytical, focused, service oriented, and responsive with a willingness to help. This individual is one who has consistently demonstrated exemplary performance in-line with SMIL's Performance Standards in the areas of: Attendance, Quality, Productivity, Customer Service, Teamwork, Job Knowledge, Communication, Problem Solving, Initiative & Energy as well as adherence to Workplace Guidelines.

Detailed Responsibilities

• Contacts patients and referring physicians as needed via phone, fax, or other means to secure required additional information.
• Ensures clinical documentation to support authorization approval is obtained in a timely manner and follows up as needed to confirm receipt.
• Resolve internal and external customer inquiries in a timely manner with moderate supervision. Inquiries may be received via inbound call queue, email, or instant message.
• Use appropriate patient search criteria when attempting to locate patient records to attach documents.
• Scan paperwork as needed into patient accounts.
• Adheres to STAT Request Protocol.
• Identifies and reports issues or trends impacting ability to obtain authorization in a timely and efficient manner to the Department
• Provides data entry support to update RIS system with authorization approval numbers or other updates.
• Comply with performance standards and departmental goals.
• Maintains HIPAA compliance.
• Uphold all SMIL policies and procedures.
• Other duties as deemed necessary.

Education and Experience

• High School Diploma or Equivalen
• 1+ years of computer data entry required.
• Radiology/Medical Industry related Certification is a plus, but not required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.