Clinic Receptionist, Samaritan Clinics - Family Medicine

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

Listen~Love~Respect~Excel~Innovate

Join our community! Samaritan Clinic is adding Clinic Receptionist positions to support various departments. As a receptionist, you will greet customers in a professional and friendly manner, in person and on the telephone, verify insurance information, receive payments, and coordinate patient flow through a schedule of appointment(s). A successful team member provides services that enhance the customers’ experience when seeking services at the Samaritan. Experience in a healthcare setting with answering telephones, scheduling, medical billing/insurance, and bookkeeping preferred.

SPECIFIC ACCOUNTABILITIES (not limited to):

1. Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. When appropriate, direct the caller to the specified staff member, department, or medical practice. Customers presenting in person for appointment or other business are to be greeted in the same professional, accommodating approach.
2. Responsible for scheduling appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter.
3. Pull/file medical charts for patient visits.
4. Responsible for routing all clinical scope of practice questions, faxes, and requests to the appropriate nursing staffing, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc.
5. Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.

POSITION QUALIFICATIONS:

1. High school diploma or equivalency.
2. Minimum of two years secretarial/bookkeeping experience.
3. Some computer experience preferred (MS Word, Excel and Internet skills).
4. Experience with medical insurance billing.
5. Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire.

This is a full-time position, working 40 hours a week, Monday-Friday 7:30am-4:30pm.

As a Samaritan Healthcare employee, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence, including creating and maintaining the best patient, employee, physician, and student experience.