Customer Service representative -

NEU TOOL AND SUPPLY

Milwaukee, WI

Expired: over a month ago Applications are no longer accepted.

$14 to $16 Hourly
Full-Time

Job Description

Primary Purpose

Customer Service associate is responsible for fielding requests from new and existing customers regarding a variety of topics. This position will provide support, offer information, and resolve product and service problems as needed, through a high level of customer satisfaction. The focus of this position is to secure new business and retain existing customers.

Essential Functions & Responsibilities

· Answer incoming calls on our general phone lines and follow up when necessary

· Route calls to appropriate resources

· Receive and respond to customer service emails

· Provide service to customers at the service counter

· Document customer interactions according to procedures

· Update and enter customer information into business system

· Secure orders, sort and file

· Address customer inquiries

· Research required information using available resources

· Provide customers with product and service information

· Manage and resolve customer complaints

· Create order corrections

· Identify and escalate priority issues

· Assist the warehouse, returns or service departments as requested by management

· Keep customer service area clean and organized

· Assist with all company promotional events

· Other duties as assigned

Required Education, Experience & Skills

Education

High school diploma, or equivalent

Education Preferred

Associate degree in business, marketing or related field

Experience Required

1-5 years’ experience in Sales or Customer Service

Experience Preferred

1-5 years’ experience in automotive or tool industry

Knowledge Required

Basic knowledge of hand and power tools

Knowledge Preferred

Knowledge of the automotive or tool industry

Skills Required

MS Office, Outlook, Word

Proficient in data entry and telephone use

Strong organizational, interpersonal and customer service skills

Excellent oral and written communication skills

Abilities

Ability to sit, stand or walk as required

Ability to lift or carry 50 pounds

Must be able to maintain an acceptable attendance record

Must be able to pass drug screen and background check, as applicable

Company Description

As an employee-owned warehouse distributor, we offer thousands of items for sale from the world’s finest suppliers. Our commitment is to provide excellent customer service as we sell tools to the automotive repair industry.

Our History

In the 1950’s our founder made a living as a mobile tool distributor. Over time, he recognized an opportunity to fill a gap in the supply chain for tool distribution and began planning to start Neu Tool & Supply. He negotiated with suppliers and made bulk purchases of tools that he sold to his fellow tool distributors. By 1964, the business was incorporated and became one of the first independent tool and equipment distributors in North America.
For 55 years, the company remained a family-owned business and grew by maintaining an exceptional commitment to customer service. Over the years, our customer base has grown to include auto parts stores and ecommerce customers in addition to mobile tool distributors.
In 2019, the business was sold to the employees and became a 100% employee-owned business. This form of business ownership provides an incentive to achieve an even higher level of customer satisfaction. Our Sales, Customer Service, and Warehouse staff are committed to meeting our customer’s expectations by providing the best products and services available.

Why Work Here?

“Enjoy the benefits of working for an employee-owned company that provides it’s employees with a pathway for career advancement.”

As an employee-owned warehouse distributor, we offer thousands of items for sale from the world’s finest suppliers. Our commitment is to provide excellent customer service as we sell tools to the automotive repair industry. Our History In 1964, Neu Tool became one of the first independent tool and equipment distributors in North America. Neu Tool operated as a family-owned business and grew by maintaining an exceptional commitment to customer service. Over the years, our customer base has grown to include auto parts stores and e-commerce customers in addition to mobile tool distributors. In 2019, the business was sold to the employees and became a 100% employee-owned business. Our Sales, Customer Service, and Warehouse staff are committed to meeting our customer’s expectations by providing the best products and services available.