Customer Service Specialist

                                                                           Elite Flooring 

                                                          Customer Service Representative  

Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida.  The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996. 

Job Description: Customer Service Representative  

Reports To: Director of Customer Service  

Assignment Focus:  We are looking for a highly skilled Customer Service Representative to join our team.  This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes.  The ideal candidate is a quick learner who has a customer-first business mentality.                

Primary Responsibilities: 

• Receiving and processing incoming orders    

• Fields customer questions and complaints 

• Update customers on scheduling delays  

• Preparing quotes for service  

• Order office supplies  

• Prepare daily reports for installation team  

Desired Skills and Experience: 

• Proactive customer service approach  

• Strong sense of urgency  

• Ability to multitask in a fast paced environment  

• Detail and process oriented  

• Excellent written and verbal communication skills 

• Thrives in a team environment  

Salary & Benefits: 

• Salary will be commensurate with experience 

• 401k with company contribution of $0.50 on the dollar up to 6% for matching 

• First year 12 days paid time off, after second year 18 days paid time off 

• Medical paid by employer at 75% 

• Great corporate culture and working environment 

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