Tenant Resident Specialist

JOB SUMMARY:

Provides administrative support to the property operation function of an owned and/or leased properties and facilities by communicating and coordinating with staff and tenants' regarding issues, requests and concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under general supervision, performs the following duties as they relate to all owned and leased properties and facilities:

· Receives, tracks, and responds to requests, complaints, issues and inquiries from tenants and employees.

· Performs site inspections to assess maintenance needs, safety hazards, customer issues, landscape needs, curb appeal, signage, and other amenities.

· Prepare and maintain schedule related to tenant moves, construction work by unit, and any work that would disrupt resident's general enjoyment of the site.

· Assist in posting notifications of disruptive work.

· Performs a variety of administrative tasks in connection with the office operation, including preparing a variety of reports, correspondence, and agendas.

· Prepares and distributes notices to tenants regarding a variety of issues, including upcoming work, construction status updates, etc.

· Establish and maintain effective working relationships with management, residents, and the relevant team members.

· Performs related duties as assigned.

Knowledge / Ability / Skill

· Business communication practices and procedures.

· Basic principles of maintaining and updating schedules and creating effective notifications

· Experience handling sensitive and confidential information and material

· Principles and practices of effective recordkeeping and records management.

· Relevant administrative rules, regulations, policies, and procedures.

· Customer service standards, methods, and procedures.

· Proficient in MS Office; Word, Excel and Outlook-Calendar, TEAMs

· Must have excellent verbal and written communication and outstanding customer service skills, communicate clearly and effectively, both written and orally.

· Detail-oriented, highly organized, self-motivated and ability to prioritize tasks and projects with limited direction and time constraints.

· Ability to be resourceful and proactive in dealing with issues that may arise

· Must be a good culture fit: Open-minded, positive attitude and team player. Be able to work independently and as a team to complete assignments in a timely manner.

· Interact professionally with all office visitors and incoming callers.

· Develop, evaluate, and recommend improvement to programs, projects and customer service delivery procedures.

· Identify, analyze, evaluate, and recommend solutions to a variety of problems.

· Organizing, prioritizing, assigning, reviewing, monitoring, and evaluating work.

EDUCATION / EXPERIENCE REQUIREMENTS:

· High school diploma. A Bachelor's degree in Business, Public Administration, Real Estate, or other related field is preferred.

· Background in management, social work, or real estate

· 1-2 years of relevant experience

Job Type: Full-time

Schedule:

• Expected Hours: 50 hours / week (which is 10 hrs OT)
• Day shift
• Monday to Friday

Work Location: In person

Pay: $22.50 - $34.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance