Protective Services Assistant

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Summary: The Administrative/Community Protective Services Assistant supports Protective Service Workers and Supervisors through a combination of community outreach and administrative support. Duties include gathering information, maintaining resources and supporting urgent needs for Elders in the community.

Essential Functions:

• Support Protective Service Workers in gathering/requesting documents. Examples: police reports, birth certificates, bank records, etc.
• Assist Elders with housing applications. Mostly online or over the phone, but on occasion in person assistance may be necessary.
• Maintain team resources. This includes updating online resource list, ensuring emergency supplies for elders are stocked, maintaining logs for tech resources such as pocket talkers, researching and updating shelter and weather-related resources, maintaining police liaison information, etc.
• Deliver emergency resources to elders such as food, gift cards, prescriptions, etc.
• Complete administrative tasks as assigned. Including preparing and mailing letters daily.
• Complete referrals for PS staff to other agency programs.
• Document completed tasks and visits.
• Observe all confidentiality regulations and protect consumer information.
• Attend mandatory meetings and trainings including Team Meeting and General Staff Meeting
• Other duties as assigned by PS Supervisors

Qualifications: Associates degree preferred. Experience working with older adults, at-risk populations and/or mental health clients required. Proven ability to engage difficult and resistant populations preferred. High school diploma and a valid driver's license required; must have dependable car with adequate insurance for the state where the car is registered and up to date inspection. Basic word processing and computer skills required. Candidate must be able to lift and carry 35 pounds.

Hours: 37.5 per week

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.