Customer Service Retention Specialist
- $18 Hourly
- Full-Time
At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Position Summary
Safe Haven Security is seeking a dedicated Customer Service Retention Specialist to join our organization. The primary objective of this position is to manage accounts that are in the process of being canceled. This role involves guiding customers to make informed decisions regarding their account status by providing them with insights into the implications of canceling their accounts.
In this role you will:
- Reach out to designated customers by phone and email who have initiated the cancellation of their home security services
- Follow up on designated accounts until the cancellation process is finalized
- Address customer inquiries regarding their accounts promptly and professionally
- Process customer payments for account cancellation fees
- Maintain detailed records of customer interactions using our CRM and tracking documents
- Aid customers in reconsidering the cancellation of their accounts
- Effectively address and resolve customer issues and concerns
To be successful in this role, you should have:
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Effective multitasking and task prioritization skills
- Proficiency in using computer systems and software applications
- Self-motivation and results-oriented mindset
What Safe Haven requires in a candidate:
- High School diploma or equivalent
- Previous experience in customer service, retention, collections, or relevant experience
Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide.
Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
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