Mechanical Customer Support Specialist

Radia (www.Radia.com), located in Plymouth, MN designs, builds, and markets industry-leading equipment including a line of paint mixers used worldwide and material handling equipment. Known for quality and durability, many of our paint mixers have been in the field for 20 or 30 years. Our vision includes continuing a spirit of outstanding customer care, increasing quality and durability with an eye to the future that includes continued innovation while reducing the cost of our products. We have an exciting opportunity for a full-time Mechanical Technical Support Specialist in a role focused on client service, telephone troubleshooting, technical support, training, and warranty dispatch.

If you are mechanically inclined and enjoy assisting customers, we offer a growing company that values employees, innovation, customers, and quality products. We hope to hear from you!

Responsibilities include:

• Answer customer phone calls and emails and provide accurate in resolving technical issues they encounter with their equipment
• Research and review diagrams and schematics to recommend replacement parts needed for each unique customer application
• Provide our customer service team with technical information and training
• Dispatch service calls and communicate with Service Center Technicians' service call requirements – ensuring warranty work is completed correctly and professionally
• Organize and deliver Service Center Technician certification training
• Prepare quotations and enter customer orders when needed
• Review and process warranty service invoices
• Analyze service data and provide root cause information to engineering and product teams
• Update owners' manuals and technical specs as needed

Requirements include:

Excellent candidates for this role are mechanically inclined, adept at reading product diagrams and specifications, and have an interest in assisting customers. We seek individuals with 3 – 5+ years of work experience in customer service, manufacturing, quality, parts, or other related fields. Completion of a technical certificate or program is desired, but not required. Additional skills include computer skills with an ERP or CRM, strong problem-solving skills, excellent verbal, listening and written communication skills, a high sense of urgency, the ability to work independently, and excellent organizational skills.

Radia offers flexible daytime working hours, highly competitive compensation, and the opportunity to join a growing and forward-thinking organization. We offer a fast-paced, fun, and family-owned environment.

To Apply: please forward your resume to Red Seat, a retained recruiting company leading the hiring process. For more information, call Red Seat directly at (651)317-9211. We will confirm receipt of your resume within two business days.

Radia is an Equal Opportunity Employer