Housekeeping Manager

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

THE LOCATION...

Approximately 1.5 hours away from Atlanta, we are gearing up for the highly anticipated Spring 2024 opening of Athens, Georgia’s first luxury, boutique hotel, Rivet House. With a close proximity to The University of Georgia, we are seeking dedicated and experienced team members to add to our growing team and ensure the success of this unique property. The hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar called Osteria Olio, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

THE ROLE...

Rivet House is seeking a fun, friendly, energetic, and experienced individual to manage our Housekeeping Department. This individual will work closely with the Director of Rooms and be responsible for ensuring Guest Rooms and Public Areas are in line with IRHG standards. The Housekeeping Manager will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff on a daily basis.

Essential Functions and Responsibilities of the job include, but are not limited to:

• One (1) year related experience in hotel or similar environment.

• Speaks with and responds to guests regarding service challenges while showing compassion.

• Inspect work performed to ensure that it meets specifications and established standards.

• Ensure necessary levels of staffing, inventory and payroll is completed.

• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.

• Perform or assist with cleaning duties as necessary.

• Develops skills and abilities of direct reports.

• Assist Director of Rooms in monitoring high potential team members and ensure their growth as leaders within the company.

• Solid knowledge of inventory controls, planning and scheduling.

• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.

• Proficiency in Microsoft Word, Outlook and Excel preferred.

Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.

In Your Role, You Will:

• Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
• Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
• Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: Join volunteer and charity initiatives we support.
• Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
• Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamwork.
• Embrace Positivity: Cultivate a welcoming and approachable environment that is solution-driven, with a smile.
• Foster Fun at Work: Influence and lead a positive, collaborative, and enjoyable team environment where everyone is treated with respect and kindness.

As a Valued Member of the Team, You Can Expect:

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

Join us at Rivet House and be part of an exciting journey where hospitality truly begins!

Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.

The Indigo Road Hospitality Group is committed to diversity and equality. We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits. Join us in our quest to change the hospitality industry forever, and let's create magic together!