Field Service Technician

Job Title: Field Service Technician

Reports to: Equipment Supervisor

Job Summary

Repairs and maintains electrical, mechanical, computer, and industrial controls of mechanical equipment that are located in production settings.

Supervisory Responsibilities

N/A

Essential Duties

• Proper installation of mechanical equipment
• Train Customers and Operators on the proper use of the equipment sold and serviced by Volm.
• Prepare and test all equipment to be shipped by to shipment.
• Troubleshoot existing equipment and new installations when issues arise.
• Travel throughout North America for installations and service work required.
• Load and unload equipment at both Volm & the Customer site.
• Document all installation and service work performed in a timely manner, including expense reports, service reports, and time sheets.
• Conduct phone service support when needed on a 24/7 basis.

Required Skills and Abilities

• Ability to logically trouble shoot mechanical failure.
• Knowledge and skill set to repair mechanical equipment.
• Ability to interact with customers in a professional manner.
• Calm demeanor under pressure
• Ability to indirectly supervise 6-10 people through supervisors or managers.
• Clear verbal and written communication skills

Education and Experience

• Some College/associate degree in Electro-mechanical Technology is required.
• Minimum of 1-year electro-mechanical experience
• Minimum of 1-year customer service experience
• Journeyman electrician is a plus.
• Experience using PC’s, Microsoft Office, various PLC, and HMI software.

Physical Requirements

• Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components.
• Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, assembling products, etc.
• Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions.
• Endurance to withstand prolonged periods of physical activity or work shifts, particularly relevant for manufacturing roles that involve repetitive tasks.
• Ability to move quickly, easily, and with coordination to navigate through tight spaces, react swiftly to changing work conditions, and perform tasks that require agility.
• Flexibility to bend, stoop, and reach low or high objects.
• Capability to climb ladders, stairs, or scaffolding, as required in certain manufacturing or construction environments.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.
• Good hand-eye coordination and motor skills for tasks that require precision, such as operating machinery or using hand tools.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Travel Requirements

This position requires extensive overnight and travel within the workday.

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company is required.

Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle.

Becoming a qualified driver includes:

• Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
• Possess and maintain a valid driver license and be a minimum of 21 years of age.
• Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.