Retail Store Manager- Jewelry Sales

The job of a Retail Store Manager is to build, lead and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges. The team is responsible for meeting quarterly sales targets and delivering an exceptional service to customers. As the team leader, you will foster an environment of partnership and positivity, bias towards action, and commitment to the customer. The Customer Experience Manager is responsible for leading the team to achieve and exceed sales goals, which directly impacts the growth of the company and the individual team members. They are searching for a motivated and dedicated team leader to drive success in an in-office role at our Chestnut Hill showroom location.
The ideal candidate will be able to work a full-time schedule that includes weekends. Here's what the role entails: - Recruit and lead a team of Customer Experience Assistants in a fast-paced, omni-channel environment, focused on achieving sales targets and team KPIs.
- Drive strong showroom sales performance by demonstrating a robust understanding of business processes, priorities and KPIs, disseminating information to the team and closely coaching each team member to achieve performance goals.
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
- Partner with our customer care team to problem-solve customer experience escalations, ensuring the best possible experience for all customers.
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting the highest standards of customer service.
- Respond to customer inquiries over phone, email and live chat. - Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. - Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
- Work closely with the Retail Operations team to maintain a luxury environment in the showroom. - Collaborate across departments on special projects in operations, merchandising, marketing, HR and customer care. Here's what we're looking for:
- Passion for the customer
- Going above and beyond to provide the best possible experience to each customer that comes through the door.
- Drive to exceed goals - A self-proclaimed “over-achiever” on a mission to help your team exceed their sales targets.
- Eye for detail - A passion for process and a keen eye for detail in a fast-moving work environment. - Communication skills
- Clear and concise communication skills, whether interacting with a customer or teammate in person, via email, or by chat.
- Innovation - A creative thinker who brings new ideas to the table
. - Collaboration - A team player who believes that in order to transform the jewelry industry, we all have to work together! - Leadership - An open, positive, and collaborative leadership style with a desire to develop your team.

You'd be a great fit if you have: -
Experience managing people in retail or direct-to-consumer sales, ecommerce and/or luxury product experience a plus. -
BA degree or equivalent, preferred.
- Ability to think critically and adapt quickly in a flexible environment.
- Exceptional time management skills and accountability.
- Robust CRM software experience.
- Entrepreneurial spirit / self-starter.
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts.
- Interest in socially and environmentally responsible organizations and products.

Benefits
The company is passionate about the employee experience and offers an excellent training program and endless opportunities for career growth! We offer competitive compensation and a robust benefits package, including: - Insurance - Medical, dental, and vision insurance kick in on the first day of your 2nd month! - 401k match - A generous 401k match to help you save for the future. - Paid Time Off - You'll accrue 3 weeks of PTO in your first year. - Sales Incentive Programs - Quarterly and annual bonuses for achieving sales targets. - Disability and Life insurance - 100% employer-paid. - Pre-Tax Commuter Benefits. - Continued Education - Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. - Wellness Benefits - Exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. - Giving Back and Volunteer Opportunities - In addition to our giving back programs, our teams support local initiatives and spend time together volunteering.

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