Inside Sales Specialist

Take control of your career at Applied Control!

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments.  Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short-term and long-term disability insurance, 401k with employer match, 10 paid holidays, and paid time off starting at 16 days per year.

Position: Inside Sales Specialist

Purpose:

The primary role is to provide customer support through quoting, sourcing, and delivering product/parts quotations.

Essential Functions/Success Factors:

Prioritizes and manages daily workflow, along with communicating, supporting and collaborating with Order Specialists, Account Managers and Supervisors to ensure internal and external requests and deadlines are met. Employs a “QUOTE TO WIN” strategy around all opportunities and escalates issues appropriately and in a timely manner.

Consistently exhibits exceptional customer service that results in lasting business partnerships. Takes responsibility for overall customer satisfaction, including the direct involvement and coordination of expediting deliveries. Provides consistent service levels and product expertise, while proactively engaging in customer interaction over the phone, including with quotation follow up.

Coordinates the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel.

Responsibilities:

Source and price designated products/parts for customers

Field customer calls to answer basic questions and provide parts/product quotes

Send finalized quotes to customers

Maintain working knowledge of designated product lines

Coordinate with shop on existing work in progress

Provide excellent customer service

Verify accuracy and completeness prior to submitting orders for processing

Coordinate with Order Specialists on order processing, delivery, and customer follow up

Exercise appropriate techniques to determine opportunities for application reviews by the Application Engineering group – cross-selling additional products and services

Skills/Qualifications:

Working knowledge of process automation products strongly desired

Intermediate skill level in Microsoft Excel and other MS Suite tools required 

Strong desire and proven ability to provide excellent customer service

Effective prioritization and time management skills

Self-motivated, requiring little supervision

Discreet with confidential information

Desire to help others and work with them to find solutions

Proven ability to work closely with others, particularly peers and sales staff

 Working Conditions:

Work is primarily in an office with the possibility for overnight travel a few times per year to visit customer sites or attend training. 

Compensation:

Base Wage Range:  $25.00 - $30.00 per hour.  Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate. Other Variable Compensation:  Eligible for additional incentive compensation including an annual profit share award.