IT Technician

Dox Electronics, Inc.

Rochester, NY

$45,000 to $80,000 Yearly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

IT Technician Duties and Responsibilities

· Keep systems up-to-date through operating systems upgrades.

· Monitor networking equipment and servers.

· Assist with the design, implementation, and ongoing support of new software and features.

· Monitor web performance, network availability, and security.

· Oversee troubleshooting for system errors.

· Provide help desk support for network issues.

· Provide technical support either by phone, remote access or site visits as needed.

· Respond to IT issues; hardware maintenance, software, networking, etc.

· Evaluate connectivity issues, equipment, and software.

· Modify configurations, utilities, software, etc.

· Set up equipment for new users.

· Install, test, and monitor servers, firewalls, and new software.

· Perform data backups.

· Install and update network system improvements as needed.

· IT Technician Requirements and Qualifications

·Associates degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred.

· CompTIA A+, CompTIA Net+ certification or other related IT professional certifications

· Must have a valid NYS drivers license

· Previous experience as a help desk technician, computer technician, or IT support.

· Ability to troubleshoot and resolve multiple issues.

· Ability to multitask, prioritize, and manage time efficiently.

· Excellent verbal and written communication skills.

· Comfortable in a diverse and fast-paced environment.

· Goal-oriented, organized team player.

· Experience working with network and server management support.

· Up-to-date knowledge of new systems, information, software, and upgrades.

· Ability to physically stand, bend, squat, and lift equipment.

Company Description

Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

Why Work Here?

We have awesome employees who produce great results for our clients and make it a fun place to work.

Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology. At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.