Senior ServiceNow Developer

TITLE: Senior ServiceNow Developer 
 

POSITION OVERVIEW: 

As a ServiceNow Developer at Quantum Technology Group, you will play a crucial role in growing our ServiceNow Federal Government and State and Local Government practices. Leveraging your extensive technical expertise, you will work collaboratively with both QTG and our ServiceNow partners’ cross-functional teams of Business Development, Architects, Developers, Business Analysts to deliver high-quality ServiceNow solutions. You will participate in the design, development, and implementation of ServiceNow solutions to government agencies. The ideal candidate should have a deep understanding of ServiceNow capabilities, extensive experience with developing, implementing, and maintaining ServiceNow products in the areas of but not limited to ITSM, CSM and FSM.  

RESPONSIBILITIES: 

• Solution Design: Participate with cross-functional teams and stakeholders in gathering requirements. Collaborate in analyzing requirements and translating them into technical specifications that align with business needs and adhere to best practices. 

• Development: Develop, customize, and extend ServiceNow applications, modules, and workflows. Write clean, efficient, and maintainable code using JavaScript, Glide Script, and other scripting languages. 

• Integration: Integrate ServiceNow with external systems, applications, and third-party tools using REST and SOAP web services, MID Server, and other integration methods. 

• Customization: Customize the ServiceNow platform to meet specific business requirements, including configuring UI policies, business rules, client scripts, and workflows. 

• Automation: Implement automation solutions within ServiceNow to improve operational efficiency and streamline IT processes. 

• Maintenance and Support: Provide ongoing support, maintenance, and troubleshooting of ServiceNow instances. Perform regular upgrades and apply patches as needed. 

• Documentation: Work with architects and Snr Developers to create and maintain technical documentation, including system architecture diagrams, process flows, and user guides. 

• Training and Mentoring: Mentor junior developers and provide guidance on ServiceNow best practices, coding standards, and development methodologies. 

• Business Development: Assist the Business Development team with new client bids, SOW, and RFPs. Collaborate on demonstrations of ServiceNow solutions, both standard and tailored, to prospective clients. 

QUALIFICATIONS: 

• BS in Computer Science, Information Technology, or a related field. 

• 8+ years of relevant professional experience with a minimum of 5+ years of experience developing and configuring in a variety of ServiceNow products in the areas of but not limited to Service Portal, ITSM, CSM, FSM for implementation and upgrade. 

• Demonstrated experience in cross-functional team collaboration at an organizational level, team level and client/agency level. 

• Demonstrated ability to translate business requirements into technical solutions. 

• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently. 

• Excellent communication skills to collaborate effectively with QTG and partners’ cross-functional teams, stakeholders, and agency users. 

• Ability to mentor junior developers, guiding them in ServiceNow best practices and coding standards. 

• A commitment to staying updated on the latest ServiceNow releases, features, and industry trends. 

• Flexibility to adapt to changing requirements and technology landscapes, and the ability to guide the organization accordingly. 

• ServiceNow administration and/or development experience in Federal government and/or State and Local government environments is a plus. 

Certifications 

Possess ServiceNow certificates that provide a fundamental understanding of the ServiceNow platform and modules and that focus on development such as:  

• ServiceNow Certified System Administrator  

• ServiceNow Certified Application Developer:  

• ServiceNow Certified Implementation Specialist: (Any) 

• ITIL v3,v4 

Work Authorization: 

• The selected candidate must be legally authorized to work in the United States without needing a visa sponsorship now or in the future by Quantum Technology Group. 

Location and Time Zone: 

• The selected candidate can work remotely, and work hours will follow Eastern Time.