Service Specialist

Job Title: Service Specialist

Position Location: Raleigh, NC

Your impact:

As a Service Specialist, you'll have the daily opportunity to use your technical skills and accuracy and detail orientation to process member batch transactions and adjustments, handle wire transfers, and perform member transactions received from other departments in the Credit Union. In addition, your customer service talent and problem solving abilities will be utilized to provide internal customers with a great customer service experiences.

The contributions you can anticipate making:

• Processing daily ACH files such as exceptions, allocation of payroll, and account balancing.

• Processing daily in-clearing files and return items such as exceptions, member notifications, and account balancing.

• Processing outgoing wires that are received.

• Protecting Coastal by ensuring that all transactions are performed in compliance with all regulations, policies, and procedures, and are within approval levels.

• Processing and approving daily Mobile Image approvals, rejections, and notifications to members.

• Maintaining current knowledge of products and services so you may assist other roles in Deposit Operations when the need arises.

• Verifying that all requests received have complete information and documentation, submitting them, and ensuring proper final disposition of all documentation.

• Assisting internal customers

To be successful in this role, you will need to be:

• A detail-oriented individual who "needs" things to be accurate and "add up"

• A person who enjoys working both independently and as part of a team when assistance and teamwork is needed

• An individual who derives satisfaction from taking a concern or problem and seeing it through to a resolution

• Someone who's comfortable handling confidential information

• A person who enjoys making interaction with others a pleasant and positive experience

Interested? Here's what we need to see on your resume:

Experience:

• At least one year of payment processing experience, preferably with a financial institution

• ACH operational experience including origination files and exception processing

Education:

• High school diploma or equivalent

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 5/6/2024

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans