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What Is a Customer Service Specialist and How to Become One

What Is a Customer Service Specialist?

A customer service specialist, or customer service representative, provides support and information to new and existing customers. Their duties include providing customer support by answering questions about the company, its product, or its policies. They may also troubleshoot problems, open and close accounts, or assist with billing. While some specialists may interact with customers directly in a retail or office setting, most work exclusively over the phone.

How to Become a Customer Service Specialist

To become a customer service specialist or customer service representative, you need a high school diploma or the equivalent and on the job training. Some employers may prefer an associate’s degree in business administration or a related field, or call center experience. You often need phone skills to be successful in this career.