Product Support Sales Representative

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON.

SUMMARY

This position is responsible for representing parts and service sales in a defined territory. As part of a sales team, the PSSR will work with customers both internal and external to provide exceptional customer service in our ever-growing .

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 DUTIES AND RESPONSIBILITIES

• Maintain and develop new and existing customer relationships.
• Work with customers to identify repair options and solutions.
• Manage jobs and projects
• Manage assigned accounts (credit, billing, payments, and orders)
•  Maintain customer records and equipment population in our CRM (Customer relationship management) system
• Provide timely and accurate quotes for parts and service.
• Communicate with internal and external customers in a timely manner.
• Frequent travel in territory
• Other duties as assigned

SKILLS

• Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have some computer and keyboard skills.
• Knowledge of material handling equipment helpful, but not mandatory. 

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in Engineering (B.S.E.) or equivalent from a four year college or technical school; or 4 years combined experience in sales and service related fields.   

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand, walk, use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions.  The employee occasionally works near moving mechanical parts and in high precarious places.

The noise level in the work environment is usually loud.

COMPENSATION

Pay Range: $60,000 - $80,000 Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

WHY WORK FOR HOLT OF CALIFORNIA?

 Monthly base salary plus commissions. Business expenses and company mileage plan included. Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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ExperienceRequired

• 3 - 5 years: Relevant work experience and/or training and education.

EducationRequired

• Bachelors or better in Engineering or related field
• High School Diploma or GED or better

Licenses & CertificationsRequired

• Class C Driver License

SkillsRequired

• Write Simple Instructions
• Read Simple Instructions
• Basic Computer Skills
• Ability to communicate effectively
• Ability to add, subtract multiply and divide

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.

The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.

Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.