Director of Retail Operations

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status

Role Overview:

This position reports to the Senior Vice President of Sales, Operations, and Marketing. The Director of Operations manages Goodwill Southern Los Angeles County’s donated goods retail operations departments: e-commerce, transportation, logistics, dock operations, warehouse and product management, and post-retail sales (last chance and outlet). This leadership position requires exceptional organizational, analytical, and communication skills. This position frequently interacts with senior leadership and must be able to work well independently and as part of a team.

Exemplary Duties/ Responsibilities:

• Responsible for oversight, expense control, and revenue achievement associated with online sales for Goodwill SOLAC.
• Develops and maintains the eCommerce department, including, but not limited to, Shop Goodwill, eBay, and any other platform through which merchandise is sold digitally.
• Manage the flow of all donated goods, including the movement and storage of raw materials, work-in-process inventory, and finished goods from the point of origin to the point of consumption.
• Oversees the entire merchandise lifecycle from the point of donation to delivery to retail stores, Last Chance operations, bailing, salvage, and commodities.
• Responsible for all human resource procedures within the department, including (but not limited to) staff scheduling, providing ongoing training, performance management, and administering all disciplinary actions.
• Oversees and maintains compliance regarding D.O.T., O.S.H.A., and E.P.A.
• Generates required reporting of D.O.T., O.S.H.A., and E.P.A. as required.
• Oversees travel route selection to maximize drivers' time efficiency by combining shipments and trash and consolidating warehousing and distribution.
• Ensures dock equipment (including but not limited to balers, forklifts, crushers, etc.), vehicles, tools, and material handling equipment are in safe, clean, and dependable working condition at all times.
• Completes necessary paperwork for DMV compliance.
• Developed and led the Waste Reduction Task Force. Effectively communicates with all levels of management and employees.
• Designs, implements, or oversees programs to ensure products are recycled, reused, or responsibly disposed of.
• Performs other related duties as required and assigned

DIRECTOR OF OPERATIONS QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in supply chain management, business management, or a related field is preferred. Two years of supervisory or management experience
• Proven experience as an operations manager with a minimum of 5 years in a leadership role.
• Experience managing and working with cross-functional teams.
• Excellent interpersonal skills and the ability to build relationships and collaborate effectively with diverse teams. Proficient in the use of social media and job boards
• Knowledge of federal, state, and local laws regulating D.O.T., O.S.H.A., and E.P.A. as required.
• Must possess a valid California motor vehicle operating license and must be willing to use their vehicle in the course of employment

Core Competencies II:

To perform the job successfully, an individual should demonstrate the following competencies:

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.

• Ethics and Values – Adheres to Goodwill core values and beliefs during times of strength and opportunities and acts in line with those values.
• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures and those with barriers to employment, including disabled populations.

This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.