Field Service Technician ( Copiers/ Printers )

LDI Connect is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems, and security. We are an organization with strong partnerships between sales and service.
 
Our Field Service Technician will effectively repair, trouble shoot and diagnose failures, along with performing other assigned activities.
LDI Connect is looking for a highly motivated individual capable of working with little management intervention, with the ability to prioritize schedules, provide customer service and follow up with management in a professional and timely manner.

ESSENTIAL FUNCTIONS:

• Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
• Maintain, repair and trouble shoot our variety of networked office systems.
• Perform quality assurance/ preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
• Respond to and resolve all emergency service calls.
• Maintain personal inventory and car stock.
• Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
• Plan Service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints
• Maintain an inventory of commonly used and consumable spare parts.
• Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
• Report all problems, concerns and issues immediately to the Service Manager.
• All emergency service calls will be responded to in 4 hours or less (exceptions apply).
• QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
• All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
• Spare parts inventory will be replenished as needed but not less than one time per week.
• All necessary documentation will be clear, complete, accurate and on time.
• Excellent customer service skills, ability to think and work independently.
• Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.

QUALIFICATIONS:

• Excellent customer service skills, ability to think and work independently.
• Strong hardware and software trouble shooting skills.
• 2 to 4 years of prior experience as a copier technician working on similar products.
• Valid driver’s license and reliable transportation required.
• Manufacturing training certification is a plus. SHARP experience is strongly preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 

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