Concierge - On Call

Description

Schedule: as needed

We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals!

As a Concierge at Revel, you will be embarking on a dynamic career journey with opportunities for growth and advancement. You shine in the spotlight, as you are the first impression of the community! You are passionate about creating a warm and welcoming atmosphere for residents and guests. You put the "service" in customer service. Residents see you as their "go to person" for providing information, resources and recommendations. You consistently go beyond our residents' expectations. This opportunity is so much more than a front desk receptionist, you are partnering with team members and building relationships with our residents to create memorable experiences. YOU are a valued member of our Community!

What you'll be doing:

• Embracing the Revel Culture Code in how you go about completing your work and in your interactions with others. We live and work by the culture code of: BE KIND|DON'T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
• Engaging with residents, families, guests and co-workers in a friendly and professional manner. BE KIND|BE YOU
• Thriving in the challenges you are faced with daily, from answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, and helping to coordinate rides, outings, and activities for residents. Never a dull moment, you are a "GO TO" for residents and team members! BE KIND|DON'T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
• Creating a professional first impression of the community by ensuring the front entrance, lobby, reception areas and all common areas sparkle and WOW our guests and residents. This means light housekeeping tasks such sweeping, vacuuming, dusting and removing trash. OWN IT|DON'T SETTLE|BE YOU
• Encouraging teamwork and collaboration through open communication with other Revel team members in your department and within other departments. BE GRATEFUL|BE BRAVE|BE YOU
• Championing our residents' expectations to ensure wild success. DON'T SETTLE|BE BRAVE|OWN IT|BE YOU

Requirements

Your background:

• Exceptional customer service (think "white glove") experience within hospitality, senior living and/or related industry preferred. You excel in an environment where you have variety in your day to day activities.
• Experience interacting with guests/residents, co-workers and the general public in a courteous and professional manner.
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Reasoning skills that include the ability to understand issues and process information for giving and receiving feedback and instructions. Proficiency communicating in English.
• Proficiency with the use of computers, mobile devices (e.g., tablets, iPads), AV equipment/technology, and other office equipment (e.g., phones, scanners, copiers, fax machines, etc.) as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.

COMPANY OVERVIEW

Revel Communities is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents' well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization!

WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team member's growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly. We offer a competitive total rewards package, to full-time team members, including:

• Sick time
• On Demand Pay
• Comfortable, cool uniforms
• Complimentary meals & guest suite privileges
• And more...

NOTICE TO CALIFORNIA CURRENT AND PROSPECTIVE EMPLOYEES AND CONTRACTORS

Privacy Policy
for California Job Applicants

Last Updated: November 1, 2023

This Privacy Policy ("Privacy Policy") describes how The Wolff Company and its subsidiaries and affiliates ("Company", "we", "us," and "our") may collect, use, retain, and disclose personal information about California residents who apply or are recruited for a job with us or one of our affiliates ("candidates"), and their rights with respect to their personal information.

This Privacy Policy does not govern the general collection and privacy practices of any websites or online services where our job openings may be posted, including any career pages available through our websites or third-party job search, recruiting, or career networking websites or online services. We encourage you to read the privacy policies of any websites and online services you engage with to understand how your personal information collected through such website or online service may be processed.

For purposes of this Privacy Policy, "personal information" has the meaning given in the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA") but excludes information exempted from the CCPA's scope.

This Privacy Policy does not create or form part of any employment contract or otherwise.

If you have questions about this Privacy Policy or to exercise your privacy rights under the CCPA, please contact Human Resources at either of the following:

Email: humanresources@awolff.com

Phone: 833.870.1700

Address: 6710 E. Camelback Road #100, Scottsdale, AZ 85251

1. Personal Information We Collect About Candidates

Categories of personal information

The categories of personal information we may collect, or have collected in the 12 months preceding the "Last Updated" date of this Privacy Policy, and process before, during and after the application or recruitment process include:

• Identifiers, such as:
  • Contact information, such as your work and home address, telephone number, email address and social media handles.
  • Identification information, such as your social security number, government-issued identification information (e.g., driver's license, passport), photographs, or other similar identifiers.
• Protected classifications, such as:
  • Immigration status and other information that would allow us to verify your employment eligibility.
  • Information needed to evaluate accommodation requests regarding potential disabilities or other health conditions.
• Professional or employment related information, such as:
  • Biographical information, such as name, gender, date of birth, professional history, references, language proficiencies, professional qualifications, references, and information you make publicly available through job search or career networking sites.
  • Job applicant materials, such as your job application, resume or CV, cover letter, writing samples, references, work history, education transcripts, whether you are subject to prior employer obligations, and information that referrers provide about you, and information necessary to complete background checks, drug and/or alcohol tests, and other screens permitted by law.
  • Job preferences, such as desired position and compensation, location preferences, and willingness to relocate.
  • Information from the application process, such as any phone-screens, interviews, evaluations and outcomes of recruiting exercises.
  • Other information you provide to us.
• Education information, such as education records directly related to you and maintained by an educational institution, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
• Audio, electronic, visual, or similar information, such as information about your access to offices and facilities (e.g., security camera footage) or recordings of web-based interviews.

Providing personal information is voluntary. However, if you do not provide sufficient information, we may be unable to consider your application or, if you are hired, your subsequent promotion, transfer, or relocation.

In certain cases we may ask you for additional information for purposes of complying with applicable laws. We may also inquire about criminal records. We will do so only where permitted by applicable law.

To the extent we collect sensitive personal information (as defined under the CCPA), we only use or disclose it for purposes permitted under the CCPA (e.g., to perform HR activities such as payroll and benefits, monitor for security incidents, and for compliance and safety purposes). We do not collect or use sensitive personal information for the purpose of inferring characteristics about California candidates.

Sources of personal information

We collect personal information from you when you apply for a job and throughout the job application or recruitment process.

We may also collect your personal information from various other sources and combine it with the personal information you provide to us. For example, we may collect your personal information from:

• job board websites you may use to apply for a job with us;
• prior employers, when they provide us with employment references;
• professional references that you authorize us to contact;
• pre-employment screening providers, such as providers of background checks (where permitted by law);
• your public social media profiles or other publicly available sources;
• employment agencies or recruiters;
• your educational institutions; and
• other Company personnel.

2. Purposes of the Collection and Use of Personal Information

We may use the categories of personal information above for the following business purposes or as otherwise described at the point of collection:

Recruitment management. Managing recruitment generally, such as:

• recruiting, interviewing and evaluating candidates;
• performing background checks and other pre-employment screening (where permitted by law);
• analyzing and improving our application and recruitment process, including improving diversity;
• accommodating disabilities or health conditions;
• communicating with you regarding your candidacy and opportunities with the Company; and
• other business operations.

Compliance, safety, and fraud prevention. Complying with legal and other requirements, such as verifying identity and eligibility to work, and equal opportunities monitoring requirements; complying with lawful requests and legal process, such as responding to subpoenas or requests from government authorities; protecting our, your or others' rights, safety and property; investigating and deterring against fraudulent, harmful, unauthorized, unethical or illegal activity, or conduct in violation of our policies or procedures; pursuing legal rights and remedies, including investigating, making and defending complaints or legal claims; administering and enforcing internal policies and procedures; and sharing information with government authorities, law enforcement, courts or private parties for the foregoing purposes.

• Research and Development. Creating anonymous, aggregated or de-identified data that we use and share to analyze our application and recruitment activities, business, and for other lawful business purposes.
• With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

3. Disclosure of Personal Information

We may disclose, and during the 12 months preceding the "Last Updated" date of this Privacy Policy may have disclosed, each of the categories of personal information described in Section 1 with other parties as necessary for the business purposes described above or as described at the time of collection, including the following persons or entities:

• Affiliates. Our corporate parent, subsidiaries, and other affiliates under the control of our corporate parent, for purposes consistent with this Privacy Policy or to operate shared infrastructure, systems and technology.
• Company service providers. Providers of services to the Company that help...