Desktop Support Technician II

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for a Desktop Support Technician ll! The Desktop Support Technician ll will provide support for internal end-users in various IT related areas such as computers, networks, software, and general troubleshooting while providing excellent and timely service & support.

Responsibilities:

• Provides onsite Service Desk and end user support for devices such as laptops, desktops, printers, label printers, and monitors as well as Windows 7/10/11 environment that uses Office 365. Installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty/broken IT equipment.
• Speaks with users over the phone, in person or via online chat to understand and efficiently troubleshoot technical issues.
• Manages IT inventory including asset tracking, logging, and deployment of machines. Assists with defining IT supplies and hardware that may need to be ordered such as required including phones, desktops, laptops, printers, etc.
• Supports user operations and respond to Service Desk tickets in a timely manner. Works directly with other EBS resources and/or third-party vendors to troubleshoot and escalate issues as necessary.
• Performs other duties/projects as needed such as the imaging, configuration, and deployment of computers and/or the refresh of existing computers by taking backups of data, upgrading systems as needed and installing new software or hardware solutions.
• Documents technical support procedures and maintains customer records. Creates documentation and technical artifacts as required in support of the technical environment, assigned projects and policies and procedures.
• Assists with the management of EDR and other IT security related issues within the scope of IT Services & Support.

Qualifications:

• Associate degree in Information Technology, Computer Science, Networks or a related field, or equivalent education and work experience required.
• Minimum of 3+ years of experience with focus with Windows 7/10, computer repair, imaging, deployment and troubleshooting in a 50+ person company
• CompTIA (A+) or equivalent certification a plus
• Some experience working with Active Directory highly desired
• 2+ years managing Windows 10 based desktop infrastructure
• Experience working with Office 365/ Azure a plus

Skills/Abilities:

• Excellent verbal and written communication skills
• Experience working with Veaam backup and recovery desirable
• Must be able to work independently
• Experience with computer imaging software, ideally Acronis, highly desirable
• Must have a good technical acumen
• Must be able to work in a team environment
• Must have excellent attention-to-detail
• Must be able to adapt and flex to a changing environment
• Must be customer focused
• Must be able to learn quickly in a fast-paced environment
• Required to have close visual acuity to perform such as: viewing a computer screen
• Required to maintain a static position, talking, hearing, seeing and repetitive motions
• Must perform essential functions of this job: maintaining network, server and related hardware. Occasionally lift and/or move 20-35 pounds, and/or 35-80 pounds.

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 9 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.