Onsite! Call Center Rep $21

RemX is looking to fill an Onsite Customer Accounts Call Center Rep position for our client. You will be responsible for handling high-volume calls in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality of customer service.

Customer Accounts Department

• Must be flexible to work any 8 hour shift Mon-Fri 8am-9pm 
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)
• Wage $21 an hour with BA or MA (Required)
• Dress Code: Business Casual
• Worksite Environment: Large Call Center (roughly 150)

Job Duties

• Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
• Identify root cause of customer delinquency and generate effective solutions and customer using negotiation skills and by educating the customer.
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude.
• Adhere to appropriate compliance policies and procedures.

Skill Set

• Excellent verbal communication skills (easy to understand)
• Able to multi-task (ability to talk and type simultaneously is a must)
• Customer service oriented
• Self-starters
• Eager to learn.
• Bilingual (Spanish) a plus
• College Degree (4 Year) is Required.