Front Desk Receptionist/Switchboard Operator

***Shift timing***

08:00 am to 5:00 pm (Mon to Fri)

Must be fully vaccinated. Looking for someone with Previous experience in a corporate office setting.

Seeking resumes that reflect working experience and duties below:

• Be part of an engaged team working collaboratively to support our clients and their needs

• Understand and demonstrate the client journey and ability to apply these principals in everything we do, including telephone calls, email responses and working alongside other departments

• Offering an exceptional service to clients and visitors

• Be supportive, become the point of contact for day-day coordination for all client requirements

• Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity

• Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted

• Be bold; use initiative and take ownership to resolve and accommodate any ad-hoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager

• Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion.

• Embrace the company values to help build strong working relationships with colleagues, clients and users of our services

• To attend company briefings, team meetings and training sessions as and when required

• Excellent understanding and knowledge of the client journey,

• Follow all operational, HR, health & safety and environmental policies and procedures

• Actively collaborate with the catering coordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately

• Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system

• Assist any ad-hoc challenges in a calm and effective manner and where appropriate escalate to the line manager

• Receiving, Logging, Solving and Escalating helpdesk request and tickets

• Be attentive and provide support to users via helpdesk system, phone and walk ups

• Liaise with 3rd party suppliers and engineers to ensure SLAs are met

• Carry out other reasonable administration

There is no extensive liftin, walking or standing. standard lift up to 50# but there is help.

Candidates would need Prior receptionist experience in a corporate environment and must reflect as working experience on resume

Dress code is Business Casual. No T-shirts, hoodies, leggings, etc.

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift

Experience:

• Front desk: 1 year (Required)
• Administrative: 1 year (Required)
• Office: 1 year (Required)

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person