Computer User Support Specialist - Army Accession Information Environment

Hyperion Biotechnology, Inc. has been providing services to federal government customers for over 20 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate infrastructure, Hyperion offers support and solutions to ensure the successful execution of our customers' programs.

Title: Computer User Support Specialist, Army Accession Information Environment

Location: Fort Knox, KY

Job Summary

Hyperion Biotechnology is seeking candidates for Computer User Support Specialists to support the US Army's Training and Doctrine Command (TRADOC) Accession Information Environment Support Services (AIESS) program. Work involves providing immediate help desk support to users.

Responsibilities/Tasks

• Responds to end-user phone, email, or chat requests for support to resolve basic computer, applications, system, device, access, or performance issues.
• Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Documents incidents using help desk systems or tools.
• Escalates problems to appropriate levels or teams to achieve issue resolution.

Minimum Requirements

• Minimum of an Associate's degree or equivalent in engineering, computer science, information systems or related field
• Experience in Army Accession Information Environment desired
• Experience with Salesforce preferred
• Available for off-hour and weekend shifts as needed
• Must be a U.S. citizen
• Must be able to pass a government background check.

Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.

No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.