IT Support Specialist

Job Title: IT Support Specialist

Purpose: The IT Support Specialist is responsible for delivering efficient and effective IT support services to the organization. This individual will be part of team that is expected to meet and exceed targets and expectations for customer service and support performance. This individual will also have an active role to deploy, upgrade, and improve IT processes and systems.

Essential Responsibilities:

• Provide support and maintenance for end-point hardware and software, communication systems, and telecommunication/data lines.
• Update and maintain end-point device software at the proper version levels.
• Maintain accurate inventory and knowledge of IT assets, both hardware and software, across the organization.
• Provide access to systems based on set security standards and procedures.
• Build and maintain an IT knowledge base for effective troubleshooting and resolution of common IT tasks and service requests.
• Build and maintain documentation for deployment, maintenance, upgrades, and problem resolution activities.
• Document, track, and monitor problems for resolution and seeks improvements to prevent future error occurrences.
• Coordinate and facilitate training needs for employees, agents, contractors, and other users of TII systems.
• Play an active role in system upgrade and improvement initiatives.
• Participate in an on-call schedule to meet company support expectations.
• Perform other duties that are assigned or requested.

Position Requirements:

• 5+ years of Service Desk support in a corporate environment
• Microsoft 365, SharePoint, and Azure experience
• Set up or repair computer equipment and related devices
• Ability to use and Manage Active Directory
• Analytical thinker with the ability to problem-solve
• Excellent customer service skills and ability to troubleshoot issues
• Strong background in Windows desktop operating systems, wireless technologies, and IP connected devices.

• Understanding of virtualization concepts with direct experience supporting virtualized objects.
• Proactive and independent sense of urgency for task and project completion.
• Strong time-management, communication, and organizational skills.
• Ability to independently and quickly learn new technologies.
• Ability to work well with various personality types.
• Strong desire and ability to deliver a high-level of customer service.
• Ability to handle multiple tasks in a fast-paced environment.

The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.

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