Housing Case Manager

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Position Summary:

The Housing Case Manager position functions as a pivotal link between community resources and tenants, ensuring the preservation of stable and supportive housing environments. With an emphasis on sustaining tenancy and promoting housing stability, they collaborate closely with residents. This position is responsible for fostering positive relationships and serves as a key advisor, guiding tenants through adherence to disaster response plans and protocols dealing with accidents or health-related issues.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

• Offer vital support in daily activities, including organizing individual files for each head of household (HOH), handling calls and messages, scheduling one-on-one meetings, arranging appointments, aiding in the creation and upkeep of monthly financial plans for residents, and overseeing housing stability goals.
• Facilitate smooth move-ins, guaranteeing property safety and upkeep. Extend a warm welcome to new residents by fostering connections with the team and neighbors,and gathering necessary information for seamless onboarding.
• Record resident conduct breaches and engage in discussions with counselors and the Housing Program Manager
• Operate office equipment and software proficiently, managing and organizing messages, and generating reports as directed by the Housing Program Manager.
• Ensure tenants meet household responsibilities and offer training as needed.
• Assist with apartment cleaning after tenant move-outs.
• Complete unit and building inspections; determine work orders needed
• Adhere to health and sanitation standards set by the Department of Health and local Health Districts to prevent disease spread.
• Coordinate with the maintenance team regarding significant repairs or upgrades to operational systems.

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Paid vacation, sick leave, and holiday pay

For additional information on benefits:

https://triumphtx.org/wp-content/uploads/2023/09/Benefit-Summary-2023-2024.pdf

IND123

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.

• Associate degree or equivalent combination of education and work experience preferred

.

Experience:

• Prior experience with the homeless population or populations with high clinical needs.

Licenses/Certificates/Registration:

WORKING CONDITIONS

1. Comprehension
   1. Ability to understand, remember, and apply oral and written instructions or other information.
2. Reasoning and Decision Making
   1. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
   2. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
3. Organization
   1. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
4. Communication
   1. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
5. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
   1. This position requires standing, walking, and bending for long periods.
   2. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

https://acrobat.adobe.com/id/urn:aaid:sc:US:dd8108d9-cc99-4f41-9cba-0ff40733ba15