Cable Technician

About Us

Digital Media is a national provider for Multifamily Communities, offering Broadband Internet, Television and Telephone services since 2002. With our focus on multi-dwelling properties, owners and residents have access to advanced telecommunications services upon arrival in their new home. Our continued growth has led us to begin searching for a new member to join our team to service both commercial and multifamily clients.

Job Duties include but not limited to:

• As part of the team, you will work to Install, maintain, and repair cable TV and internet systems, and educate customers on products / services.
• Cable Technicians will be involved with pulling, routing and labeling of cables on community projects.
• Install support structures, including cable racks, j-hooks, innerduct, and other related structures during installations at multifamily communities.
• Ensure the system is working correctly during the course of conducting inspections of cable lines.
• Test and troubleshoot issues with network communication when required,
• Repair/Replace related equipment to resolve cable issues as needed.

Responsibilities & Requirements

• Demonstrate strong technical troubleshooting skills to diagnose and resolve customer issues with television, internet, and phone services.
• Identify, investigate, and resolve basic technical problems using clear and effective communication skills.
• Juggle multiple projects and tasks with superb accuracy and attention to detail, while meeting deadlines and customer expectations.
• Deliver exceptional customer service and satisfaction, by listening to customer needs, providing accurate information, and offering solutions.
• Exhibit a sense of urgency and problem-solving skills, by responding quickly, efficiently, and creatively to customer inquiries and complaints.
• Self-starter and the ability to work independently.

Cable Technician Requirements and Qualifications:

• · High school diploma or equivalent
• · 1+ years of experience professional technician experience preferred but will train interested parties
• · Familiar with industry tools and equipment
• · Valid driver’s license with a clean driving history
• · Able to work at tall heights and lift 70+ pounds

Job Type: Full Time

Benefits

• 401(k)

• 401(k) matching

• Health insurance

• Paid Vacation

Shift:

• 8-hour shift

Salary

$20-$25 per hour