Front Office Receptionist (Weekends PRN)
Medina Healthcare System
Hondo, TX
Expired: May 03, 2024
Applications are no longer accepted.
- Per Diem
Summary
Interviews incoming patient or representative and enters information required
for admission into computer by performing the following duties.
Requirements
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Interviews patient or representative to obtain and record name, address, age, religion,
persons to notify in case of emergency, attending Provider, and individual or insurance
company responsible for payment of bill.
Explains clinic regulations such as, payment of accounts, and schedule of charges.
Escorts patient or arranges for escort to assigned room or ward.
Enters patient admitting information into computer and routes printed copy to designated
department.
Obtains signed statement from patient to protect clinic's interests.
Compiles data for occupancy and census records.
Receives payments on accounts.
May schedule appointments, perform secretarial tasks, complete provider referrals and
confirm insurance coverage.
Competencies
To perform the job successfully, an individual should demonstrate the following
competencies:
Design - Demonstrates attention to detail.
Problem Solving - Gathers information skillfully.
Project Management - Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Shares expertise with
others.
Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service ; Responds to
requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to
others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret
written information.
Teamwork - Gives and welcomes feedback.
Leadership - Accepts feedback from others.
Managing People - Makes self available to staff.
Quality Management - Looks for ways to improve and promote quality; Demonstrates
accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks
correctly and on time; Supports organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and respects diversity.
Judgment - Exhibits sound and accurate judgment; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to ensure
quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and
materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities
are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work when
necessary to reach goals; Completes tasks on time or notifies appropriate person with an
alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks
for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving
work.
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related
experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting
software; Database software; Internet software; Spreadsheet software and Word
Processing software.
Physical Demands
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to
finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The
employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is
occasionally required to stand and walk. The employee must frequently lift and/or move up
to 50 pounds. Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work environment is usually
quiet.
The incumbent must fulfill the performance of standards of this position and comply with
the policies, rules and procedures of the System, facility and department.
Interviews incoming patient or representative and enters information required
for admission into computer by performing the following duties.
Requirements
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Interviews patient or representative to obtain and record name, address, age, religion,
persons to notify in case of emergency, attending Provider, and individual or insurance
company responsible for payment of bill.
Explains clinic regulations such as, payment of accounts, and schedule of charges.
Escorts patient or arranges for escort to assigned room or ward.
Enters patient admitting information into computer and routes printed copy to designated
department.
Obtains signed statement from patient to protect clinic's interests.
Compiles data for occupancy and census records.
Receives payments on accounts.
May schedule appointments, perform secretarial tasks, complete provider referrals and
confirm insurance coverage.
Competencies
To perform the job successfully, an individual should demonstrate the following
competencies:
Design - Demonstrates attention to detail.
Problem Solving - Gathers information skillfully.
Project Management - Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Shares expertise with
others.
Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service ; Responds to
requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to
others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret
written information.
Teamwork - Gives and welcomes feedback.
Leadership - Accepts feedback from others.
Managing People - Makes self available to staff.
Quality Management - Looks for ways to improve and promote quality; Demonstrates
accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks
correctly and on time; Supports organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and respects diversity.
Judgment - Exhibits sound and accurate judgment; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to ensure
quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and
materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities
are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work when
necessary to reach goals; Completes tasks on time or notifies appropriate person with an
alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks
for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving
work.
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related
experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting
software; Database software; Internet software; Spreadsheet software and Word
Processing software.
Physical Demands
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to
finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The
employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is
occasionally required to stand and walk. The employee must frequently lift and/or move up
to 50 pounds. Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work environment is usually
quiet.
The incumbent must fulfill the performance of standards of this position and comply with
the policies, rules and procedures of the System, facility and department.
Address
Medina Healthcare System
Hondo, TX
78861
USA
Industry
Healthcare
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