Field Service Supervisor

JOB DESCRIPTION SUMMARY:

Managing the day to day Field Service Department Operations, service office functions, interfaces with customers, parts department employees, and entire service staff. Communicates company Vision, Mission, Basics and Philosophy to all employees. Selects and develops the necessary manpower to maintain a functional field service staff in line with overall company policies and forecasts. Assists in the development and supervise the execution of the annual training program for field technicians. Administers and maintains adequate, neat and safe offices, shop areas, yards, vehicles, and tools. Provides input to the Service Operations Manager the need for changes to the service department’s philosophy, strategy, capital investments, and budgets. Must maintain exceptional customer service standards. Establish and assist in directing workflow. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, management reports, purchase order routines, time cards, expenses, overtime, and PIP/PSP programs. Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.

 COMPETENCIES LIST AND DESCRIBE:

The individual must be highly motivated, with excellent Leadership skills, superior communication, and customer interaction skills along with good organizational skills. Must have advanced computer skills with an understanding of CAT information retrievals systems.

 JOB QUALIFICATIONS:

High School Diploma.  Prior industry knowledge of the products along with a technical background of the products sold and serviced. Supervisory experience is required.

Ability to handle multiple tasks and have a teamwork ethic along with exceptional knowledge of construction equipment.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.