Senior Manager, Operational Excellence - Healthcare Analytics

Company Overview:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. Access TeleCare provides healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

Position Summary:

The Senior Manager of Operational Excellence for Neurology will work alongside the Senior Vice President of Neurology Operations, Chief of Neurology, National Director of Advanced Practice Providers (APPs), among other Neurology Service Line leaders to advance the most critical initiatives across the service line. This role will support developing the overall strategy, identifying requirements to implement, and driving accountability across the service line. This role will assist with driving operational performance and creating goals that support the service line. The ideal candidate is comfortable with large datasets and has deep expertise across both analytical and conceptual problem solving.

Description of Duties/Essential Functions:

• Structure complex problem-solving with suggested solutions to inform high-value operational and strategic questions
• Integrate quantitative analytics to assist with people management, communications, and business judgement
• Build, utilize, and communicate analytical tools to explain quantitative obstacles
• Leverage analytics to provide business cases, monitor strategies and performance
• Identify performance improvement and integration opportunities for clients that translate into business and clinical impact
• Partner with cross-functional support teams throughout the organization
• Advise senior leadership on matters of strategy, team efficiency, and operations
• Represent our organizational values while focusing on patient care, provider support, and client services
• Monitor, analyze, and report trends of performance against key indicators, for business success, clinical impact, and team health

Education and/or Experience:

• Bachelor’s degree in business administration, Finance, Health Care Administration or equivalent preferred
• Minimum four years of administrative and management experience
• Two or more years’ experience in health care organizations
• Experience using Tableau and Salesforce preferred

Knowledge, Skills, and Abilities:

• Exceptional at communicating across all levels both written and oral
• Outstanding facilitation, collaboration, and influencing skills
• Strong organizational and time management abilities
• Ability to foster relationships internally and externally
• Ability to maintain integrity and confidentiality
• Knowledge of financial forecasting, cost effectiveness and implementation of systems and resource management
• Effective interpersonal skills and strong executive presentation development and delivery
• Demonstrable strategic thinking abilities
• Analytical mind with problem solving aptitude

Work Environment:

• High growth fast paced organization
• Hybrid: predominantly remote with willingness to travel occasionally to headquarters for key meetings
• Must be able to remain in a stationary position 50% of the time.

Benefits Include:

• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation, Wellness Days, and Paid Holidays

The above information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job. AAP/EEO Statement: Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. a division of Access TeleCare.