Senior Applications Engineer (CRM/Foundation Software)

Responsibilities:

• IT owner of several enterprise solutions owned by the Business Development team;
• Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
• Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
• Provide direct oversight and management of various solutions, as assigned;
• Act as subject matter expert for those systems and provide technical support, as needed;
• Ensure the health and stability of all solutions owned;
• Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
• Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
• Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTech\Business Development space;
• Monitor, track and report on performance and capacity. Responsible for capacity planning;
• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
• Adhere to and participate in IT’s Change Management, SDLC and incident management processes;
• Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
• Provides coaching to junior analysts; and
• Work with Quality Assurance on test scripts, procedures, and remediation.

Requirements

• 2+ years’ Foundation experience and equivalent working with CRM solutions (required);
• 7+ years’ of information technology experience (required);
• 5+ years’ experience working with and supporting enterprise platforms (required);
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Knowledge of system integrations including APIs, web services, FTP, and database to database;