REGISTRAR II - CLUB FITNESS (MONDAY & FRIDAY 4:45AM-11AM, & SATURDAY 5:45 AM - 11 AM)

Job Title: Registrar II (Club Fitness)

Department: Rec-Fitness

Reports to: Aquatics and Membership Services Supervisor

Job Class: Regular Part-time, Non-exempt

Work Hours: Variable schedule, up to 19 hours per week.

(We need staff that can open - the hours are from MONDAY & FRIDAY 4:45 AM-11 AM, & SATURDAY 5:45 AM - 11 AM)

Compensation: $16.00 per hour

Position Summary

Under the general direction and supervision of the Aquatics and Membership Services Supervisor, the Registrar II (Club Fitness) will serve as the "first impression" of the Addison Park District to the public. This key position will serve as the face of the agency to greet, assist, and register patrons for programs and events at Club Fitness, as well as provide advanced support to the staff and facility. The Registrar II provides administrative and personnel support for the Aquatics and Membership Services Supervisor.

Essential Duties and Responsibilities

• Serves as a facility opener, preparing Club Fitness for business operations.
• Performs opening and closing duties including arming/disarming/locking/unlocking building and security systems.
• Greets the public in a courteous and respectful manner both in person and via telephone, answering any questions as needed.
• Registers patrons for recreation programs utilizing the Park District registration software, takes payment and provides receipts for all transactions.
• Handles customer service escalations for resolution as needed.
• Serves as training support for new staff members including assisting in the onboarding of new hires and training on new processes or systems for current employees.
• Requires thorough knowledge of Club Fitness Membership programs and registration procedures.
• Follows proper cash handling procedures and policies.
• Observes all safety regulations in compliance with safety manual operation.
• Processes incoming and outgoing mail.
• Prepares and balances daily cash journal reports with 100% accuracy and reports all discrepancies as applicable.
• Assists in maintaining an adequate inventory of Club Fitness front desk supplies, forms, and materials.
• Establishes good working relationships with staff, patrons, the community, and other governmental agencies within the Village of Addison.
• Keeps all work areas clean and well organized.
• Assists in facility general cleaning and organization when necessary.
• Assists in general office and administrative needs as assigned.
• Completes duties as assigned in the absence of the Aquatics and Membership Services Supervisor.
• Performs other duties as assigned.

Additional Duties and Responsibilities

• Assists with and/or attends park district special events.
• Works with schools, sports leagues, and other organizations on special projects as directed.

Required Qualifications

• Must be 18 years of age.
• General knowledge of word processing and general office operations.
• Previous customer service experience preferred.
• Bilingual skills preferred (Polish, Italian, and/or Spanish)

Competencies

• Aptitude to use a computer for e-mail, report processing, and business operations.
• Ability to cooperate with and interpret Park District philosophies in relation to governmental, public, and private groups or agencies, and to the general public.
• Ability to work harmoniously with fellow employees, patrons, community groups, and other units of local government.
• Ability to utilize effective time management skills and be able to work under the stress of multiple deadlines, requests from others, and interruptions, with accuracy.
• Ability to read and write in English and organize effectively.
• Capacity to maintain self-control and composure in difficult situations.

Working Conditions/Physical Requirements

• Frequent walking, standing and reaching.
• General work area is indoors, in a smoke-free environment with controlled temperature and fluorescent lighting.
• Occasional exposure to natural and potentially extreme weather conditions while attending to job-related activities.
• Exposure to noise distractions from employees, patrons, or equipment operation in adjacent work areas.