Reception

JOB DESCRIPTION

Job Title: Reception

Responsible To: Clinic Manager

Responsible For: Front Desk Clerical/Reception/Call Center

Overtime Status: Non-Exempt

Job summary: Seeking Full Time Receptionist/Call Center Receptionist for very busy ambulatory clinic to support 1- Plastics and 3- Oculo-Facial Plastic Surgeons in Tacoma with two satellite locations (one day per week each) in Puyallup and Federal Way. The position is 32 to 40 hours per week with an option for paid overtime during infrequent busy periods. Our clinic hours are M-F 8-5, we are closed all weekends, evenings and holidays. We offer a positive and family oriented work culture and a generous benefit package.

We ASPIRE to be the best at what we do and are looking for team members who will embrace and share our core values in every relationship and every transaction:

A Accountability

S Selflessness

P Passion

I Integrity

R Respect

E Empathy

Primary Tasks and Responsibilities:

1. Handle heavy volume of incoming patient calls
2. Schedule Patient Appts
3. Take Messages/Route Patient Inquiries
4. Patient Appointment Check in/Check Out
5. Gather Patient Demographic/Insurance Information
6. Other duties as assigned

Education requirements:

Experience Requirements:

Performance Requirements:

1. Computer proficiency
2. Excellent Phone etiquette
3. Excellent Customer Service
4. Excellent Verbal and Written communication

Knowledge:

1. Familiarity with HIPAA regulations
2. Knowledge of Medical Terminology