Senior Salesforce Administrator

College Success Foundation is seeking to hire a full-time Salesforce Administrator to support the day-to-day configuration, maintenance, and improvement of our database. The Salesforce Administrator is a dedicated role focused on our Salesforce implementation and other business applications that will drive a digital transformation to streamline our systems, procedures, and business processes. The Salesforce Administration will work closely with our Salesforce Consulting Partner, CRM Project Manager, and end-users. The administrator will identify, develop, optimize, and deploy new business processes to include support, training, and maintenance of Salesforce.

College Success Foundation offers competitive compensation and generous benefits.

ABOUT COLLEGE SUCCESS FOUNDATION

College Success Foundation (CSF) provides a unique integrated system of supports and scholarships to inspire underserved, low-income students to finish their high school education, graduate from college, and succeed in life. We serve young people from low-income families, students of color, foster youth, and first-generation college students. We work to dismantle the structural inequities that limit opportunities for our students. We do this through an integrated system of supports and scholarships. We support students academically, financially, socially, and emotionally beginning in middle school, continuing through high school and college, and extending into our scholars' post-college years to ensure success in life.

CSF is part of a learning community. We are committed to continuous improvement, professional growth, and courageous conversations. It would not be possible to achieve our goals without the hard work of our team.

DAYS IN THE LIFE OF A SALESFORCE ADMINISTRATOR

The CSF Salesforce Administrator's responsibilities differ from day to day and week to week based on any new project builds and maintenance requests, but it is a senior level position who works to define system requirements and customize the CRM for the needs of the organization. Everything we do is in support of the CSF mission, so understanding the CSF eco-system with Direct Student Program service offerings, Scholarships, Marketing, Fundraising, Statewide Initiatives and Accounting is key to supporting the various functionality and features that need to integrate to provide maximum efficiencies and visibility for the organization. Through leadership and discussions with the various stakeholders are important when thinking about our data architecture and how it can be used to satisfy new requests across the organization. In addition to new project builds, regular occurring tasks include the following:

• Weekly meetings to discuss current projects, hurdles, and progress.
• Meetings with internal stakeholders to gather requirements.
• Building reports/dashboards.
• Answer questions about the data in Salesforce (e.g. do we collect this data?)
• Troubleshoot errors (form submissions, Outlook-Salesforce connection, flow, etc.)
• Import/mass update records (also, plan for imports/clean data).
• Configure permissions for users and add/de-activate users.
• Create automation and validation rules.
• Responsible for ensuring releases of new functionality make it to production.
• Build/modify home pages and lightning record pages.

QUALIFICATIONS

• Bachelor's degree required. Master's degree preferred.
• Minimum of 2 years of relevant professional experience as a Salesforce Administrator, preferably in the non-profit sector with experience using the Non-Profit Success Pack (NPSP).
• Salesforce Certifications are desirable.

WORK SCHEDULE
The typical schedule for this position is Monday through Friday from 8 am to 5 pm.

Compensation and Benefits
We offer a competitive salary of $79,500-$114,000/year plus generous benefits, including medical, dental, vision, employer contributions to a retirement fund, Costco membership, 5% Western Governors University (WGU) for continued education, and paid time off including vacation, sick, floating holidays, and paid holidays including Christmas Eve through New Year's Day

ARE YOU READY TO JOIN OUR TEAM?
If you think that you would be right for this leadership job, we invite you to please complete an initial 3-minute, mobile-friendly summary and expression of interest so that we can review your experience and interests. We look forward to meeting you!