Care Coordinator

Who You Are

You are devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your patients. You are passionate about getting to the root cause of a patient's conditions, removing social determinants of healthcare, and ensuring the highest possible quality of life for those in your care. You don't want to sacrifice quality over quantity, and you aim to provide the same level of care and commitment to your patients that you would to your own family member.

Does this sound like you? If so, we should talk.

Who We Are

We are Honest Medical Group, a groundbreaking team of health care professionals focused on making a major impact in health care. At Honest, we align every aspect of our company to support patients and providers. We are devoted to purpose and inspired by innovation. We embrace our communities and lead with kindness. We drive health improvements, create a seamless member experience, and eliminate unnecessary cost. We listen to the needs of our patients and our employees-continually working to push beyond the status quo.

For us, it's all in an Honest day's work.

Your Role

As a Care Coordinator, you will be a member of the patient's interdisciplinary care team and will assist fellow team members and patients and/or their families or caregivers to help achieve their health goals ensuring the highest quality of safe care delivery. You will help coordinate patients' treatment plan, connect them with health care, community resources, and their providers. You will also support the team administratively. This work takes place remotely alternating with working in primary care practices in Detroit and surroundings areas

Primary Functions Include:

• Establish trusting, supportive, and collaborative relationships with patients, family/caregivers, primary care practice staff, and the Honest interdisciplinary team (IDT).
• Build relationships with patients and/or caregivers telephonically or in a clinic setting, with healthcare providers, registered nurse care managers, health coaches, social workers, pharmacists, transition of care coordinators, dietitians, and other members of the IDT.
• Schedule Honest provider's home visits according to current practice. Complete reminder calls for scheduled home visits.
• Ensure annual wellness visits (AWVs) are scheduled within acceptable timeframes.
• Assist with the coordination of the patient's care across the continuum, including activities such as requesting records and scheduling appointments with specialists, coordinating referrals, connecting with community resources, sharing or transferring information with the patient's internal and external care team, retrieving records from the health information exchange, etc.
• Communicate with patients by phone or in-person and escalate to the IDT when necessary.
• Coordinate or create referrals for services or durable medical equipment, as directed by a registered nurse care manager or provider.
• Actively participate in Honest huddles and IDT meetings
• Document, share, and maintain patient records and meeting minutes, as requested.
• Perform other related duties as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture.

• Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
• Experience in a healthcare service environment preferred
• Clinical experience, such as certified medical assistant (CMA), certified nursing assistant (CNA), emergency medical technician basic (EMT-B) preferred
• Interpersonal communication skills with exceptional empathetic listening abilities, required
• Compassionate, kind, and open-minded required
• Teamwork experience required
• Excellent telephonic, written, and verbal communication skills required
• Microsoft Office skills, including Excel, Word, PowerPoint, Outlook preferred
• Excited about joining a new and growing organization required
• You are able to arrange travel to various work sites as needed, as well as possess and maintain a valid driver's license in your state of residence and motor vehicle insurance

How You are Supported

• As a full-time team member, you will benefit from Honest's exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at 4 weeks for full time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
• As a part-time team member, you will benefit from Honest's total rewards package, including competitive base pay with bonuses, pro-rated paid time off, paid holidays, reimbursement for continuing medical education, 401k with match.
• Family friendly policies that support paid parental leave and flexible work arrangements
• As a team member you'll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with Honest
• You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Honest's high-quality, value-based, care model.

Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@HonestMedicalGroup.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Honest Medical Group contacts candidates via various platforms, including Honest's recruiting platform and/or email or text message. If working with candidates directly, Honest will contact candidates using an honestmedicalgroup.com email address. For reference, the recruiting process will always include a live phone call and/or real person interview prior to making a formal offer of employment. Honest will never ask for an individual's confidential personal information or financial account information (i.e., social security number or bank account and/or routing number) prior to a formal offer and will never ask for transfers of money or financial information by email, text, Venmo, or other social media. Further, Honest will never request financial account security information (i.e., PIN number, password, or security access information). We encourage all candidates to be diligent in their job search and to verify the contact information of individuals they are working with. If there are any questions as to whether a communication is coming from Honest, candidates may reach out to talent@honestmedicalgroup.com.