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Care Line Jobs (NOW HIRING)

Northside Hospital Forsyth

RN - PCU

Cumming, GA · On-site

$1.8K - $2.4K/wk

Disability insurance * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service * Industry-leading pay rates, loyalty rewards ...

Givens Communities

Line Cook - FT

Black Mountain, NC · On-site

$20.50 - $21.50/hr

... are Line Cook to join our knowledgeable and supportive culinary team. In our brand new ... state of the art kitchen we do from-scratch cooking. The schedule for this position is roughly 10 ...

Lenox Hill Hospital

RN - Wound Care

Manhattan, NY · On-site

Disability insurance * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service * Industry-leading pay rates, loyalty rewards ...

Abrazo Arrowhead Campus

RN - PCU

Glendale, AZ · On-site

$1.8K - $2.5K/wk

Disability insurance * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service * Industry-leading pay rates, loyalty rewards ...

Emory Long-Term Acute Care

RN - PCU

Decatur, GA · On-site

$1.9K - $2.6K/wk

Free and unlimited continuing education units (CEUs) * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service

Marshfield Medical Center

RN - PCU

Marshfield, WI · On-site

$2.0K - $2.7K/wk

Benefits include medical, dental & vision insurance, 401(k) with employer match, free and unlimited continuing education units (CEUs), disability insurance, 24/7 dedicated Care Line and clinical ...

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Care Line information

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$10

$19

$44

How much do care line jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for care line in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a care line?

A Care Line is a telephone or online service that provides support, information, and assistance to individuals in need, often related to health, mental health, or social services. Care Line workers, sometimes called helpline operators or support line staff, listen to callers' concerns, provide emotional support, offer information about resources, and connect individuals to appropriate services. They are trained to handle sensitive situations with empathy and confidentiality, and may assist with crisis intervention, referrals, or follow-up support. Care Lines play a vital role in helping people access help quickly and safely.

What are the key skills and qualifications needed to thrive as a care line worker?

To thrive as a Care Line worker, you need strong listening skills, crisis intervention abilities, and a background in social work or counseling, often supported by relevant certifications. Familiarity with call center software, case management systems, and mental health assessment tools is typically required. Compassion, patience, and effective communication are vital soft skills for supporting callers in distress. These skills and qualifications are crucial for providing timely, empathetic support and connecting individuals to appropriate resources during critical moments.

What are some common challenges faced by professionals working on a care line, and how can they be managed?

Care line professionals often encounter emotionally charged situations and must handle calls from individuals in distress or crisis. Managing high call volumes, maintaining empathy, and practicing self-care to prevent burnout are essential aspects of the role. Many organizations provide training in active listening and de-escalation techniques, as well as access to supervision or counseling for staff. Building resilience and participating in regular debriefing sessions with colleagues can help professionals cope with the demands and continue providing high-quality support.

What is the difference between Care Line vs Customer Service Representative?

AspectCare LineCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare settings, call centers, or support linesCall centers, retail, or office environments
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsRetail companies, telecom, financial services
Common Search & Comparison IntentUnderstanding healthcare support rolesCustomer support and communication skills

Care Line roles focus on providing healthcare-related support, often requiring healthcare knowledge or certifications, and are typically found in medical or insurance settings. Customer Service Representative roles are broader, centered on assisting customers across various industries, with less emphasis on healthcare credentials. While both involve communication skills, their work environments and industry applications differ significantly.

More about Care Line jobs

What cities are hiring for Care Line jobs?

Cities with the most Care Line job openings:

What states have the most Care Line jobs?

States with the most job openings for Care Line jobs include:

What job categories do people searching Care Line jobs look for?

The top searched job categories for Care Line jobs are:

Care Line jobs near you
Infographic showing various Care Line job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,066 per year, or $19.7 per hour.

Executive Nursing Director, Heart & Vascular Care Line

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Re-posted 19 days ago

University Of Utah Health rating

7.6

Company rating: 7.6 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

Overview
The Executive Nursing Director, Heart and Vascular Care Line, is the senior nursing executive responsible for integrating and advancing cardiovascular care across University of Utah Health and partner organizations. The role aligns care line strategy with nursing practice and operations, elevates nurse and patient perspectives in decision-making, and promotes Magnet-driven excellence in quality, safety, patient experience, and professional nursing practice.As a partner on the three-person Care Line Executive Leadership Team (ELT), the Executive Nursing Director, the Chief Administrative Officer, and the CMO Executive Director (MD) for Heart and Vascular, this leader coordinates cardiovascular services across inpatient, outpatient, perioperative, procedural, and rehab settings, and leads strategic growth, operational strategy, innovation, quality/safety initiatives, academic integration, and financial stewardship while fostering high reliability and collaboration. The role reports to the Care Line Clinical Board (with functional reporting to the Chief Nursing Officer) and co-leads the Care Line Executive Operations Committee (CLEOC) to achieve care line goals and outcomes.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Responsibilities
Strategic Leadership and Growth
  • Develop and execute strategic and business plans that advance care line priorities and strengthen competitive position.
  • Assess market dynamics, patient needs, and the competitive landscape to identify growth and innovation opportunities.
  • Sets a clear, aligned vision for Heart and Vascular that reflects system strategy and Nursing Excellence principles.
  • Lead business development efforts that expand access, improve outcomes, and increase value across the system.

Strategic-Operational Integration and Liaison Role
  • Serve as the bridge between care line executives and nursing operations, aligning strategy with frontline practice.
  • Enable two-way communication that elevates nursing insights and strengthens care line decisions.
  • Translate care line initiatives into operational guidance for nursing leaders and support consistent implementation.
  • Create clear communication and feedback mechanisms to drive transparency, engagement, and alignment across clinical areas.

Quality, Safety and Patient Advocacy
  • Represent nursing priorities in quality, safety, and resource decisions, advocating for frontline realities and patient needs.
  • Champion high reliability, transparency, and continuous improvement through shared accountability and organizational learning.
  • Ensure patient and family perspectives inform care line strategy, program planning, and leadership discussions.
  • Lead and monitor care line quality, safety, and patient experience priorities (including OKRs and metrics) in partnership with ELT leaders.

Collaboration and Stakeholder Engagement
  • Serve as a trusted ELT partner, modeling shared leadership and advancing the care line's culture, mission, and strategy.
  • Align physician, nursing, and administrative leaders on shared goals, navigating differences through collaboration and trust.
  • Translate care line strategy into actionable guidance so leaders across departments and sites execute in a coordinated way.
  • Build strong relationships with nursing leaders, physicians/APPs, staff, interdisciplinary partners, and senior system leaders.

Leadership and Workforce Development
  • Model transformational leadership that inspires innovation, empowerment, and professional excellence.
  • Cultivate a culture where nurses at all levels feel informed, inspired, and connected to the care line's mission.
  • Build credibility and alignment with key stakeholders to ensure nursing's integral role in strategic advancement.
Knowledge / Skills / Abilities
  • Seasoned senior nurse and enterprise leader with deep cardiovascular expertise and experience leading complex, multi-site operations through influence and integration.
  • Proven executive presence and ability to partner as a co-leader with administrative and physician partners in setting strategy, allocating resources, and driving enterprise-level results in matrixed environments.
  • Strong clinical, operational, and financial leadership track record, including measurable improvement in quality, safety, patient experience, workforce outcomes, and performance.
  • Demonstrated strategic and systems thinking, builds multi-year strategies and leads systemwide clinical integration across sites and partner organizations.
  • Collaborative, human-centered leader with high emotional intelligence, strong communication, sound judgment, and a commitment to team-based, interdisciplinary practice and innovation.

Qualifications
Qualifications
Required
  • Bachelor of Science in Nursing required; Master of Science in Nursing, Healthcare Administration, or Business strongly preferred.
  • Five years progressive leadership experience.
  • Clinical practice experience in cardiovascular and/or cardiology care.
  • Leadership experience in a Magnet designated hospital or health system preferred
Licenses Required
  • Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

* Additional license requirements as determined by the hiring department.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

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