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Care Line Jobs in Michigan (NOW HIRING)

$200K - $300K/yr

Summary The primary role of the Psychiatrist on the Mental Health Care Line serves to provide direct care for Veterans who present with complex psychiatric and substance abuse issues. The 2-page ...

RN - PCU

Kalamazoo, MI · On-site

$1.9K - $2.6K/wk

Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure and Certification Reimbursement * Free Liability Coverage * Voluntary Benefits: Critical Illness ...

Free and unlimited continuing education units (CEUs) * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service * Industry-leading ...

RN - NICU

Ypsilanti, MI · On-site

$1.0K/wk

Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure and Certification Reimbursement * Free Liability Coverage * Voluntary Benefits: Critical Illness ...

RN - PCU

Jackson, MI · On-site

$1.9K - $2.5K/wk

Free and unlimited continuing education units (CEUs) * 24/7 dedicated Care Line and clinical liaison support * Personalized career consultant and "single point of contact" service

RN - PCU

Marquette, MI · On-site

$1.6K/wk

Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure and Certification Reimbursement * Free Liability Coverage * Voluntary Benefits: Critical Illness ...

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Showing results 1-20

Care Line information

See Michigan salary details

$8

$17

$38

How much do care line jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for care line in Michigan is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $15.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Care Line worker, and why are they important?

To thrive as a Care Line worker, you need strong listening skills, crisis intervention abilities, and a background in social work or counseling, often supported by relevant certifications. Familiarity with call center software, case management systems, and mental health assessment tools is typically required. Compassion, patience, and effective communication are vital soft skills for supporting callers in distress. These skills and qualifications are crucial for providing timely, empathetic support and connecting individuals to appropriate resources during critical moments.

What are some common challenges faced by professionals working on a care line, and how can they be managed?

Care line professionals often encounter emotionally charged situations and must handle calls from individuals in distress or crisis. Managing high call volumes, maintaining empathy, and practicing self-care to prevent burnout are essential aspects of the role. Many organizations provide training in active listening and de-escalation techniques, as well as access to supervision or counseling for staff. Building resilience and participating in regular debriefing sessions with colleagues can help professionals cope with the demands and continue providing high-quality support.

What is the difference between Care Line vs Customer Service Representative?

AspectCare LineCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHealthcare settings, call centers, or support linesCall centers, retail, or office environments
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsRetail companies, telecom, financial services
Common Search & Comparison IntentUnderstanding healthcare support rolesCustomer support and communication skills

Care Line roles focus on providing healthcare-related support, often requiring healthcare knowledge or certifications, and are typically found in medical or insurance settings. Customer Service Representative roles are broader, centered on assisting customers across various industries, with less emphasis on healthcare credentials. While both involve communication skills, their work environments and industry applications differ significantly.

What is a Care Line and what do Care Line workers do?

A Care Line is a telephone or online service that provides support, information, and assistance to individuals in need, often related to health, mental health, or social services. Care Line workers, sometimes called helpline operators or support line staff, listen to callers' concerns, provide emotional support, offer information about resources, and connect individuals to appropriate services. They are trained to handle sensitive situations with empathy and confidentiality, and may assist with crisis intervention, referrals, or follow-up support. Care Lines play a vital role in helping people access help quickly and safely.
What are popular job titles related to Care Line jobs in Michigan? For Care Line jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Care Line jobs in Michigan look for? The top searched job categories for Care Line jobs in Michigan are:
What cities in Michigan are hiring for Care Line jobs? Cities in Michigan with the most Care Line job openings:
Infographic showing various Care Line job openings in Michigan as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,793 per year, or $17.2 per hour.
Physician (Psychiatrist)

$200K - $300K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 997 frontline employees who took The Breakroom Quiz

69th of 890 rated healthcare providers


Job description

Summary
The primary role of the Psychiatrist on the Mental Health Care Line serves to provide direct care for Veterans who present with complex psychiatric and substance abuse issues.
The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
Learn more about this agency
Duties
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The sustained quality of the psychiatrist's clinical activities will be assured through participation in the ongoing professional practice evaluation program. The qualities assessed in practice evaluation are: Patient Care, Medical/Clinical knowledge, Practice-Based Learning, Interpersonal & Communication Skills, Professionalism, and Systems-Based Practice.
Duties include, but are not limited to:
  • Provides high quality clinical examination, diagnosis, crisis intervention, patient management, consultation and appropriate documentation in clinical records
  • Responsibilities for serving as an attending physician in multidisciplinary, team-based care. This may involve teaching medical students, residents, and/or fellows.
  • Effective teaching, monitoring and coordinating educational activities including evaluating and documenting
  • Negotiating assignments to clinical responsibilities in the appropriate care line programs, which include emergency psychiatric evaluation and treatment, acute inpatient psychiatric care, detoxification, outpatient mental health evaluation and treatment, substance abuse evaluation and treatment, residential rehabilitation treatment programs for substance abuse, posttraumatic stress disorder and chronic homelessness.
  • Administrative responsibilities, including program planning and making administrative decisions affecting the care line program assigned.
  • Identifying and defining significant research and development issues in mental health; to plan and execute research; and to generate reports worthy of publication.

Work Schedule: Monday - Friday; 8:00 am - 4:30 pm (alternate tours can be discussed with the hiring service)
VA offers a comprehensive total rewards package. VHA Physician Total Rewards.
Recruitment/Relocation Incentive (Sign-on Bonus): Is being offered to well qualified candidates.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Requirements
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Conditions of employment
  • U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • You may be required to serve a probationary period.
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications
To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation.
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed.
  • Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia.
  • Residency Training: Physicians must have completed residency training, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. (NOTE: VA physicians involved in academic training programs may be required to be board certified for faculty status.) Approved residencies are: (1) Those approved by the Accreditation Council for Graduate Medical Education (ACGME), b) OR
    [(2) Those approved by the American Osteopathic Association (AOA),OR
    (3) Other residencies (non-US residency training programs followed by a minimum of five years of verified practice in the United States), which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the physician to an appropriate range of patient care experiences.
    Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as "Physician Resident Providers" (PRPs). PRPs must be fully licensed physicians (i.e., not a training license) and may only be appointed on an intermittent or fee-basis. PRPs are not considered independent practitioners and will not be privileged; rather, they are to have a "scope of practice" that allows them to perform certain restricted duties under supervision. Additionally, surgery residents in gap years may also be appointed as PRPs.
  • Proficiency in spoken and written English.

Preferred Experience: Previous experience as a psychiatrist fulfilling patient care responsibilities in a multidisciplinary team.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical Requirements: Per VA Directive and Handbook 5019 - a physical examination will be conducted based on the physical requirements of the position. A physical examination prior to placement is required. Long periods of standing or walking in the operating room setting and outpatient clinic will be encountered. The mental/sensory requirements include recall, reasoning, problem-solving, hearing, speaking clearly, writing legibly, reading, and logical thinking. The environment's pace can vary from steady to a sometimes-fast pace requiring handling of multiple priorities, frequent, sometimes intense customer, intense customer interactions, and the ability to adapt to frequent changes in a sometimes-noisy environment.
Education
Degree of Doctor of Medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. The degree must have been obtained from an institution whose accreditation was in place for the year in which the course of study was completed. Approved schools are:
  1. Schools of medicine accredited by the Liaison Committee on Medical Education (LCME) for the year in which the degree was granted, or
  2. Schools of osteopathic medicine approved by the Commission on Osteopathic College Accreditation of the American Osteopathic Association for the year in which the degree was granted.
  3. For foreign medical graduates not covered in (1) or (2) above, facility officials must verify with the Educational Commission for Foreign Medical Graduates (ECFMG) that the applicant has met requirements for certification, and must obtain a copy of the ECFMG certificate, if claimed by the applicant. [If the applicant does not claim an ECFMG certificate, facility officials must still confirm that the medical school meets (or met) ECFMG eligibility requirements for the year the candidate graduated.]

NOTE: The Under Secretary of Health or designee in the VHA Central Office may approve the appointment under authority of 38 U.S.C. 7405 of a physician graduate of a school of medicine not covered above if the candidate is to be assigned to a research, academic, or administrative position with no patient care responsibilities. The appointment will be made only in exceptional circumstances where the candidate's credentials clearly demonstrate high professional attainment or expertise in the specialty area.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US