Front-of-House Manager

Front-of-House Management ( Bar Manager/ Floor) : The front-of-house management is responsible for managing the building operations and customer service operations.

Their duties include:

Supervising All FOH Staff( Host, Food Runner, Bar-back, Bartender/Server.

• Opening & closing procedures
• Daily Cleaning
• Updating and Education on New Menu, Drink & Food Specials

Managing reservations and seating through scheduling.

• Schedules Completed to review every Tuesday for the following 2 weeks.
• Review requests & availability

Ensuring the cleanliness and organization of the Dining area and service areas.

• Weekly Department Audits.
• Daily Opening and closing procedures are being executed.
• Daily execution of cleaning duties.
• Daily execution of Side work.

Training and supervising staff.

• Following and executing training schedules
• Completing Monthly Staff meetings and training to ensure execution and retention.

Monitoring inventory - ( Beer, Wine, & Liquor)

• Reviewing BarMetrix Biweekly
  • Auditing and Accountability on missing product
• Ordering, and maintaining the appropriate inventory based on sales and seasons.
• Managing vendor relationships

Ordering supplies

• Weekly review and placing orders
  • Paper & Plastic ( Cups, napkins, To Go, etc.)
• Customer Service Supplies ( Pens, Paper, POS supplies, Staplers, etc.).

Ensuring compliance with liquor laws and regulations.

• Monthly Audit on Responsible Alcohol Training and identify Staff not in compliance.

Handling customer complaints and requests.