Customer Service / Call Center Representative I

Are you passionate about helping others and providing excellent customer service? As a Full Time, Customer Service /Call Center Representative I at Christian Community Credit Union in San Dimas, CA, you'll have the opportunity to make a difference in the lives of our members every day. You'll be the friendly voice that our members rely on to address their financial needs. Joining our team means being part of a company that values humility, empathy, and a commitment to excellence in all that we do. With a competitive hourly rate starting at $20 to $22/hour, based on experience, this position offers not only a rewarding career but also room for growth and development. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Events, and Community Outreach opportunities. Don't miss this exciting opportunity to be a part of a customer-focused, high-performance team dedicated to serving others with integrity and kindness. Apply today!

Christian Community Credit Union: What drives us
CCCU is a faith-based, purpose-driven financial co-operative whose mission is to serve Christ followers to live and give more abundantly. For over 66 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand Ministry. We serve members in 89 countries through online & digital banking solutions with a dedicated and professional staff. CCCU has over $800 million in asset size and is ranked in the top 10% of all credit unions in the United States.

Day to day as a Member Service Representative I
As a Full Time, Customer Service/Call Center Representative I at Christian Community Credit Union in San Dimas, CA, you will thrive in a role that involves proactively educating our members on the wide array of products and services we offer. By utilizing your product knowledge and fostering rapport through effective communication, you will guide members in selecting the most suitable account types that align with their needs. Your dedication to delivering exceptional member experiences across various communication channels like phone, email, chat, and SMS will be instrumental in exceeding expectations. Handling both monetary and non-monetary transactions, addressing inquiries, and providing innovative problem-solving solutions will be key responsibilities.

By embracing new challenges and requests, you will play a pivotal role in elevating the Credit Union's reputation and solidifying its commitment to excellence.

Does this sound like you?
To excel in the role of a Full Time, Customer Service/Call Center Representative I at Christian Community Credit Union in San Dimas, CA, candidates should possess a high school diploma or equivalent. A minimum of one year of experience in a customer service role within a bank or credit union setting is essential. Successful applicants will demonstrate proficiency in cross-selling various products and services to meet members' financial needs effectively.

Strong interpersonal and communication skills are vital to building rapport with members and providing exceptional service. Additionally, the ability to navigate customer service software and tools efficiently is necessary to streamline transactions and inquiries. A detail-oriented approach and a proactive attitude towards problem-solving will contribute to a seamless member experience.

Knowledge and skills required for the position are:

• High school diploma or equivalent required
• Minimum one year of experience working in a customer service position for a bank/credit union required
• Cross-selling experience required
  
• Ability to work on computers; ability to work with supervision and follow instructions
• Good telephone techniques
• Excellent verbal and written communication skills
• Good organizational skills & attention to detail
• Good math aptitude & Typing at 35 wpm

Are you ready for an exciting opportunity?
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!