Volunteer Engagement Coordinator

Job Title: Volunteer Engagement Coordinator

Reports to: Associate Director of Volunteer Engagement

Classification: Non-Exempt

About Houston Habitat for Humanity:

Committed to a world where everyone has a decent place to live, Houston Habitat for Humanity’s work includes new home construction, home rehabilitation and disaster repair, infrastructure development for new communities, neighborhood revitalization and guiding Houston families to become homeowners. Houston Habitat has built more than 1,200 homes in 12 Houston neighborhoods, including the Fifth Ward, Clinton Park, Settegast, Sunnyside, and Carverdale. In addition to building, the organization has also repaired homes throughout Houston due to natural disasters; since Hurricane Harvey Houston Habitat has repaired more than 700 homes for families who are without resources to make repairs.

The values that underpin and shape our work and approach are:

• Respect. Be open, transparent, and inclusive. Listen without judgment. Treat others as they desire to be treated—value differences.
• Accountability. Honor commitments or communicate if you cannot do so. Own your words, actions, and results.
• Effective Communication. Communicate with empathy, clarity, and purpose. Practice active listening—listen to understand, not to respond. Ask clarifying questions to gain and confirm understanding. Create a space where it is safe to speak.
• Mission Driven. Be intentional in using knowledge, expertise, and influence to advocate for and advance the mission.
• Entrepreneurial Attitude. Be a lifelong learner open to personal and professional development. Seek continuous improvement and transformative change, embracing innovation, strategic thinking, and agile execution.
• Leadership Mindset. Be courageous. Serve first, empowering and uplifting others while demonstrating compassion and support. Create a joyful environment.

Position Summary

The Volunteer Engagement Coordinator supports year-round external events in coordination with internal departments and external partners to strategically further Houston Habitat’s mission.

The Coordinator acts as a point of contact, administrator and on site lead for those who make a gift of their time and skills while supporting Houston Habitat’s work to build and improve homes, communities and hope.

The Volunteer Engagement Coordinator supports Houston Habitat for Humanity’s mission, vision, and values by exhibiting commitment to the community, social perceptiveness, collaboration, innovation, respect and accountability.

Essential Functions & Responsibilities

• Volunteer Coordination
• Leads the ReStore engagement experience
• Recruits, on boards, tracks, and supports all volunteer activity;
• Schedules volunteer engagement in coordination with internal departments and manages calendar;
• Follows-up to inquiries by phone and email with information about opportunities;
• Creates registration pages in VolunteerHub and troubleshoots any registration obstacles;
• Checks in volunteers and mobilizes them into action at the start of each event;
• Works with the construction team to engage volunteers with safety as a priority;
• Performs event site set up, clean up and inventory, requesting supplies as needed.

Playhouse Program Coordination

• Oversees and coordinates Houston Habitat’s playhouse program;
• Screens and schedules playhouse recipients for eligibility and playhouse pickups;
• Coordinates with recipients, sponsors, and the construction team to develop color themes and order paint and paint supplies;
• Learns the carpentry aspect of the playhouse build to be able to efficiently run both the build and paint dimensions of the event.

Other

• Helps implement and improve the volunteer recognition program and personally recognizes outstanding ReStore volunteers.
• Works alongside the Volunteer Engagement Manager to develop and implement the Volunteer Engagement strategy to increase ReStore volunteer participation;
• Works with development team to continuously improve donor engagement processes;
• Participates in community investment events and other fairs representing Houston Habitat and promoting its community engagement offerings;

Qualifications

• Bachelor’s Degree preferred
• 1 - 3 years of job related experience
• Available to work Saturdays and occasional evenings;
• Must be able to set priorities, multi-task and meet deadlines;
• Exceptional organizational, written and verbal communication skills are necessary;
• Great customer service skills;
• Ability to publicly speak before groups;
• Proficient in Microsoft Office and in computer-based information systems;
• Approaches obstacles analytically, with integrity, and creativity;
• Can work independently and on a team;
• The ability to adapt quickly to changing environments;
• Eager to learn and grow professionally;
• Ability to speak Spanish is a plus; and
• Able to perform essential functions of job; reasonable accommodation available;

Physical Requirements

• Ability to lift up to 50 lbs.;
• Able to perform in an office setting and outdoors (heat, humidity, rain, and cold).

Houston Habitat for Humanity is an Equal Employment Opportunity Employer