Customer Sales and Service Representative

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Shawnee insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At RAYMOND SMITH-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service. Our most successful Sales Professionals have begun their careers with us as Customer Sales and Service Representatives. This position could lead to a Sales Professional position if you so desire and have the right skill set and performance!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Offer additional policies that are advantageous to clients
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls on the first ring.
• Maintain knowledge of new products.
• Generating insurance quotes.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Excellent Communication/interpersonal skills.
• Must be very organized and have ability to multi-task.
• A Property & Casualty license is preferred but will train good individual.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Driven and goal-oriented individual.