Access Transport Tech II

Bold Business

San Diego, CA

Expired: 15 days ago Applications are no longer accepted.

Full-Time

Job Description

Summary:

We are looking for an experienced Access Transport Tech II to join our team in the following locations:

San Diego CA
Las Vegas NV
Phoenix AZ
Oklahoma City
Norfolk VA

You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic. He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.

Responsibilities:

With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
Inserts access transport equipment into fiber rings.
Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
Works with contractors/vendors to ensure equipment is installed and operating properly.
Creates, updates and closes Remedy tickets and coordinates with change control as needed.
Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
Ensures quality of processes, programs and customer satisfaction.
Complies with all safety procedures and policies.
Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
Ensures appropriate iOS upgrade is applied.
Performs basic functional testing of equipment to eliminate out-of-box failures.
Packages equipment per work order in preparation for installation.
Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
Assists with initial turn-up of CPE equipment.
Tests and verifies services in conjunction with the install team.
Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
Performs other duties as assigned.

Minimum Requirements:

HS diploma, GED or relevant work experience.
2 or more years of experience preferred in related fields (e.g. technical support, installation and maintenance).
2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
Requires working knowledge and experience with Granite and Mint.
2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
Demonstrated knowledge of performance testing and test equipment.
Excellent interpersonal, communication and collaborative skills to work effectively with the team throughout the organization.
Valid local State Driver’s License and driving record that meets customer standards.

Preferred: