Assistant Manager

Assistant Retail Photo Manager

NXT Capture is a technology company specializing in creating amazing image capture experiences for leading entertainment attractions.

We work with attractions and entertainment venues around the world with some of the most thrilling rides and shows anywhere.

We are currently looking for an energetic, outgoing leader who has a passion working with the latest technologies in a fun environment and inspires others, to join our team at Dutch Wonderland.

Job Summary

Assist senior leadership in ensuring all staff members are trained and are delivering excellence in both guest service and retail.

Assist senior leadership in meeting minimum financial spend goals, by maintaining adequate levels of trained staff required to run day-to-day operations.

Accountable for the supervision of employee training and development, ensuring compliance with standard operating procedures.

Responsible for safety of staff and ensuring that immediate work areas are free from dangerous objects and staff are working in a safe, responsible manner always.

Must maintain regular communication with our business to business (B2B) clients, ensuring healthy relationships and site growth.

Specific Responsibilities

• Foster a constructive and collaborative atmosphere while upholding our fundamental values and policies.
• Analyze daily sales activity and reports, creating action plans for continued growth for site.
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics.
• Champion exceptional guest service and persuasive upselling tactics with front line staff.
• Work with Site Leads to continually build their leadership skills and develop deeper management bench strength.
• Ensure optimum staffing levels, while continuously monitoring labor effectiveness.
• Coach and develop staff in both proper photo capture techniques and upselling sales tactics.
• Work with Site Leads to continually build their leadership skills and develop deeper management bench strength.
• Ensure site cleanliness, employee uniform, and guest service delivery exceeds company and location standards.
• Manage complete and accurate reporting according to company policies and procedures.
• Maintain a safe working environment, by reporting dangerous/suspicious items or persons to venue management.
• Ensure staff follow venue safety rules and are working in a safe manner always.
• Ensure proper staff scheduling are being completed and communicated on-time.
• Establish and maintain positive and successful relations with venue B2B clients.
• Protect company confidential data and ensure secure areas are always locked, this includes company computers containing sensitive data, safes and filing cabinets.
• Assist with all functions within a photo location in compliance with NXT Capture policies and procedures.
• Assist in other tasks, duties, or projects as assigned by management.

Position Requirements

• High school diploma/GED
• 1+ years of leadership experience in theme park, hospitality, retail management or another environment with a strong customer focus background.
• Excellent written and verbal/interpersonal communications skills.
• Ability to lead, motivate/mentor, communicate, and generally interact with people in a positive way.
• Professional, energetic, and positive attitude.
• Strong organizational and problem-solving skills
• Ability to analyze results, plan, make good decisions, and take responsibility.
• Able to work in outdoor/indoor environments.
• Reliable transportation for travel within assigned region
• Working knowledge of computers and applications (Word, Excel, Outlook)
• Flexible scheduling including nights, weekends, and holidays.

Skills

• Critical thinking
• Service orientation
• Judgment and decision making
• Management of personnel resources
• Time management
• Complex problem solving
• Instructing
• Multi-Tasking

Physical Requirements

• Must be able to stand for long periods of time (up to 9 hours) on the sales floor
• Must be able to move and/or lift up to 50 pounds.